Data Center Support Analyst at Accenture

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Data CentersIndustries

Requirements

Minimum 2 years of work experience
Experience in data center operations and facility management
Strong understanding of hardware handling, cabling, and connectivity documentation
Ability to coordinate with multiple stakeholders and vendors
Familiarity with Aon policies and compliance standards (preferred)
Excellent organizational and communication skills
High School Diploma / GED
Bachelor's or Associate's Degree (preferred)
Ability to work onsite and client facing (preferred)
Physical capability to handle equipment (preferred)

Responsibilities

Manage all tape-related processes within the data center
Provide onsite "Hands and Feet" support for hardware and equipment management
Manage data center access in compliance with Aon policies and procedures; coordinate 24/7 access for third-party providers as needed
Create and maintain Standard Operating Procedures (SOPs) for all in-scope responsibilities
Update connectivity documentation for network patching (servers, storage, switches) and data/digital circuits
Maintain cabinet and row configuration documentation
Engage with Aon facilities team for tasks such as rack/un-rack devices, cabling, and equipment relocation
Provide onsite support for physical needs (e.g., hard reboot, media changes, cable checks)
Work with third-party vendors (IBM, Dell, HP, EMC) for support activities; escort vendors onsite and ensure work is performed on appropriate equipment
Confirm with technical resources that all work has been successfully completed
Package IT equipment for shipment and coordinate with facilities/shipping vendors
Ensure all equipment in storage areas is documented per Aon standards

Skills

Tape Handling

Hardware Support

Access Management

SOP Documentation

Network Patching

Cabinet Configuration

Data Center Operations

Vendor Coordination

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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