ServiceNow

Data Center Operations Engineer

Durham, North Carolina, United States

ServiceNow Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should have 2+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility, experience in installing and troubleshooting telco circuits is a must, a deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance, working knowledge of networking/server architecture and hardware, experience managing vendors in a data center environment, process oriented and experienced in process development, strong analytical skills with the ability to multi-task several unrelated issues, and a CompTIA A+, Server+ or Network+ certification is a plus.

Responsibilities

As a Data Center Operations Engineer, you will engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix, help develop, document, and evangelize a catalogue of standards and best practices for data center operations, function as the primary point of contact and be accountable for all vendors who operate inside of our data centers, and be able to travel domestically and internationally.

Skills

Data Center Operations
Infrastructure Design
Security
Asset Management
Deployments
Circuit Management
Capacity Management
Hardware Troubleshooting
Vendor Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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