ServiceNow

Data Center Operations Engineer

Aurora, Illinois, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

Candidates should have 2+ years of experience in data center operations or facility operations with a record of increasing role responsibility. A deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management, and security/compliance is required, along with working knowledge of networking/server architecture and hardware. Experience in installing and troubleshooting telco circuits, managing vendors in a data center environment, and process development is a must. Familiarity with AI integration into work processes is preferred, as are CompTIA A+, Server+, or Network+ certifications, and ITIL process methodologies. The role requires strong analytical skills, the ability to multi-task, domestic and international travel, and excellent documentation skills. Proven ability to function independently and lead cross-functional teams is necessary, along with strong communication, customer focus, problem-solving, conflict management, and interpersonal skills.

Responsibilities

The Data Center Operations Engineer will be responsible for engineering, implementing, communicating, executing, and streamlining processes related to security, asset management, deployments, infrastructure design, circuit management, capacity management, and hardware break-fix. They will also help develop, document, and evangelize a catalog of standards and best practices for data center operations. This role functions as the primary point of contact and accountability for all vendors operating within the data centers. Responsibilities include installation and troubleshooting of telco circuits, installation of pre-integrated racks, servers, and network appliances with proper stacking, wiring, and cable management, and performing basic hands-on hardware break-fix for servers and network appliances.

Skills

Data Center Operations
Facility Operations
AI Integration
Process Engineering
Security Management
Asset Management
Deployment Management
Infrastructure Design
Circuit Management
Capacity Management
Hardware Break-Fix
Vendor Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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