[Remote] Data Analyst at Zoom

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Video ConferencingIndustries

Requirements

7+ years of experience using analytics platforms such as Amplitude, Tableau, Salesforce, Google Analytics
Excellent communication skills, both oral and written, for translating technical and statistical information into actionable business insights for Business Stakeholders
Pathing analysis leveraging web data
Comfortable working with others and a clear, confident communicator
Quantitative thinker, a data-driven mindset balanced with a customer-driven approach
Comfortable working in a data warehouse combining different data sets to perform analysis
Experience with both SQL and Python
Experience with SAAS revenue metrics such as MRR and ARR a plus
Ability to document and present results to differing stakeholder audiences
Manage the juniors and mentor their growth

Responsibilities

Partners with eCommerce & Marketing teams to define reporting needs and KPI's, including creating automated custom reports, tagging recommendations, and proactively generating insights to understand customer funnel and abandonment
Oversee performance monitoring and insights via dashboards, scorecards, and ad hoc analysis
Distill insights from Experimentation & Personalization efforts to guide data-driven iteration and storytelling
Participate in site re-designs and enhancements by identifying areas of opportunities and site metric goals
Perform analysis of all churn-related reports to uncover trends and insights
Partners with Marketing teams to drive connectivity between customer experience/care/loyalty initiatives and retention
Implements processes and trains our cross-functional business users helping enable them to use data for decision-making in their area of responsibility
Advocating for data-driven decision-making and customer-centricity across all touchpoints of digital product experience
Stay up-to-date on industry trends, new analytics products, and new features within existing platforms

Skills

Data Analysis

eCommerce Analytics

Marketing Analytics

Reporting

KPIs

Dashboarding

Ad Hoc Analysis

Experimentation

Personalization

Customer Insights

Strategic Thinking

Problem-Solving

Communication

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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