Participant Recruitment Coordinator - FTC
Lindus Health- Full Time
- Junior (1 to 2 years)
Candidates should have relevant experience working in a customer service environment, be technologically savvy and curious to learn, and be able to explain technical problems succinctly and clearly in a constantly changing regulatory landscape. Fluency in both English and French is an asset, and the role requires availability to work weekends.
The Customer Experience Coordinator will provide thoughtful, personalized communication to Felix users across various mediums, work within the Felix partnership ecosystem by communicating with pharmacy, medical, and logistics partners, document common user issues effectively, drive conversion in the onboarding process, collaborate with other departments to share learnings, participate in product strategy & operations, and occasionally manage community engagement via social media. They will also be responsible for handling inquiries and ensuring the highest quality of care for all Felix users.
Online platform for telemedicine services
Felix provides an online platform that allows patients to receive medical treatment without needing to visit a doctor's office or pharmacy. The process involves three steps: patients fill out a health questionnaire, a healthcare practitioner from Felix's network creates a personalized treatment plan, and the prescribed medication is delivered directly to the patient's home in discreet packaging. This service is designed for those who prioritize convenience, privacy, and timely access to healthcare. Felix differentiates itself from competitors by emphasizing compassion and non-judgment in its approach, aiming to reduce stigma around seeking medical help. The goal of Felix is to make healthcare more accessible and supportive for all Canadians, as evidenced by the trust of over 500,000 users.