felix

CX Coordinator

Canada

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Telehealth, Digital HealthIndustries

Requirements

Candidates should have relevant experience working in a customer service environment, be technologically savvy and curious to learn, and be able to explain technical problems succinctly and clearly in a constantly changing regulatory landscape. Fluency in both English and French is an asset, and the role requires availability to work weekends.

Responsibilities

The Customer Experience Coordinator will provide thoughtful, personalized communication to Felix users across various mediums, work within the Felix partnership ecosystem by communicating with pharmacy, medical, and logistics partners, document common user issues effectively, drive conversion in the onboarding process, collaborate with other departments to share learnings, participate in product strategy & operations, and occasionally manage community engagement via social media. They will also be responsible for handling inquiries and ensuring the highest quality of care for all Felix users.

Skills

Customer Service
Communication
Problem-Solving
Technologically Savvy
Chat Support
Email Support
Community Management
Social Media Management

felix

Online platform for telemedicine services

About felix

Felix provides an online platform that allows patients to receive medical treatment without needing to visit a doctor's office or pharmacy. The process involves three steps: patients fill out a health questionnaire, a healthcare practitioner from Felix's network creates a personalized treatment plan, and the prescribed medication is delivered directly to the patient's home in discreet packaging. This service is designed for those who prioritize convenience, privacy, and timely access to healthcare. Felix differentiates itself from competitors by emphasizing compassion and non-judgment in its approach, aiming to reduce stigma around seeking medical help. The goal of Felix is to make healthcare more accessible and supportive for all Canadians, as evidenced by the trust of over 500,000 users.

Key Metrics

Toronto, CanadaHeadquarters
2019Year Founded
$24.1MTotal Funding
SERIES_BCompany Stage
Consumer Software, HealthcareIndustries
201-500Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Competition from established telemedicine platforms like Maple and Babylon Health is increasing.
Potential regulatory challenges could impact Felix's operational processes in Canada.
Data privacy concerns may affect customer trust in telemedicine platforms.

Differentiation

Felix offers a seamless three-step healthcare process for Canadian patients.
The company emphasizes compassionate, non-judgmental care to reduce healthcare stigma.
Felix provides discreet home delivery of medications, enhancing privacy and convenience.

Upsides

Felix raised CDN$18M in Series B funding to expand service offerings.
Partnership with Consonant Skincare diversifies product offerings and revenue streams.
Increased demand for virtual mental health services boosts Felix's market potential.

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