CX Coordinator

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should have relevant experience in a customer service environment and be technologically savvy. They must be comfortable explaining technical problems clearly and concisely, possess strong problem-solving skills, and be able to think multiple steps ahead. Availability to work weekends is required, and fluency in both English and French is considered an asset.

Responsibilities

The Customer Experience Coordinator will provide personalized communication to users across various channels, liaise with pharmacy, medical, and logistics partners to ensure quality care, and monitor order fulfillment. They will also document user issues to contribute to support libraries and influence product improvements, drive onboarding conversion by educating users, and collaborate with other departments to represent the user's voice. Additionally, they will participate in product strategy and operations to shape customer care and may engage in community management.

Skills

Customer Service

Communication

Chat

Phone Support

Onboarding

Pricing Knowledge

Product Knowledge

Partnership Coordination

Pharmacy Logistics

Documentation

Social Media Community Management

Cross-functional Collaboration

Tech-savvy

Problem Solving

Relationship Building

felix

Online platform for telemedicine services

About felix

Felix provides an online platform that allows patients to receive medical treatment without needing to visit a doctor's office or pharmacy. The process involves three steps: patients fill out a health questionnaire, a healthcare practitioner from Felix's network creates a personalized treatment plan, and the prescribed medication is delivered directly to the patient's home in discreet packaging. This service is designed for those who prioritize convenience, privacy, and timely access to healthcare. Felix differentiates itself from competitors by emphasizing compassion and non-judgment in its approach, aiming to reduce stigma around seeking medical help. The goal of Felix is to make healthcare more accessible and supportive for all Canadians, as evidenced by the trust of over 500,000 users.

Toronto, CanadaHeadquarters

2019Year Founded

$24.1MTotal Funding

SERIES_BCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from established telemedicine platforms like Maple and Babylon Health is increasing.

Potential regulatory challenges could impact Felix's operational processes in Canada.

Data privacy concerns may affect customer trust in telemedicine platforms.

Differentiation

Felix offers a seamless three-step healthcare process for Canadian patients.

The company emphasizes compassionate, non-judgmental care to reduce healthcare stigma.

Felix provides discreet home delivery of medications, enhancing privacy and convenience.

Upsides

Felix raised CDN$18M in Series B funding to expand service offerings.

Partnership with Consonant Skincare diversifies product offerings and revenue streams.

Increased demand for virtual mental health services boosts Felix's market potential.

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