Customer Value Director - 10972 at Coupa Software

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Spend ManagementIndustries

Requirements

Strong P2P or S2C domain expertise
Strong background in customer / client success or sales management
Entrepreneurial Attitude
Experience with demonstrated success in managing client expectations
Experience with demonstrated success in developing and maintaining executive relationships and associated influencing strategies
Experience with demonstrated success in program management including managing disparate, cross-functional, cross-enterprise project teams
Ability to have value-based conversation with business executives
Strong organizational skills
Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams
Background in software and SaaS solutions

Responsibilities

Work with / coach customer teams to drive customer success strategies and to achieve customer success goals
Provide communication to customers regarding Coupa, new product capabilities and other critical information
Provide a consistent point of contact for customers into other needed Coupa functions and resources
Lead customer value metrics workshops
Develop customer value roadmaps
Conduct scheduled customer check-ins
Drive periodic value reviews
Prepare for Renewals with Account Executives
Monitor customer performance
Manage customer relationships
Establish role as trusted advisor
“QB” Coupa internal resources as needed
Share best practices ideas, product information, and relevant Coupa news
Support/drive customer marketing campaigns
Support Account Executives with customer renewals and growth of annual contract value
Drive customer value realization, advocacy, product adoption and utilization, and solution expansion

Skills

Key technologies and capabilities for this role

Customer SuccessValue RealizationAccount ManagementRenewalsProduct AdoptionWorkshopsRoadmappingStakeholder CommunicationCustomer AdvocacyContract Growth

Questions & Answers

Common questions about this position

What is the compensation for the Customer Value Director role?

This information is not specified in the job description.

Is this Customer Value Director position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Customer Value Director role?

Required skills include strong P2P or S2C domain expertise, background in customer success or sales management, strong communication and organizational skills, program management experience, and a background in software and SaaS solutions.

What is the company culture like at Coupa?

Coupa has a collaborative culture driven by transparency, openness, and a shared commitment to excellence, with a focus on teamwork and pioneering technology.

What makes a strong candidate for the Customer Value Director position?

Strong candidates have an entrepreneurial attitude, demonstrated success in managing client expectations, developing executive relationships, program management of cross-functional teams, and the ability to have value-based conversations with executives.

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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