Customer Service and Rebate Processing Supervisor
Research InnovationsSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Customer ServiceIndustries
Requirements
Candidates should possess a Bachelor’s degree or at least 2 years of college coursework completed, with no back subjects or incomplete units, and a minimum of 2 years of Business Process Outsourcing (BPO) experience. They must also have 1-year tenure in their current function within REPH, not have received any disciplinary action within the past 12 months, and not have any attendance or punctuality issues during that same period. Furthermore, candidates must have achieved a Successful or above rating in their most recent Enabling Performance cycle.
Responsibilities
The Customer Systems Engineer will provide second-level technical support to customers via phone and email, specializing in LexisNexis products and navigating Windows and web-based environments. Responsibilities include responding to incidents and service requests, managing problem identification and solutions, following security guidelines, actively participating in team meetings, maintaining the LN Product environment, performing system maintenance, providing clear and timely status communication, delivering excellent customer service, proactively seeking opportunities for improvement through automation and cost reduction, maintaining necessary licenses and training, applying experience to complete tasks, following standard operating procedures, and working under minimal supervision.
Skills
LexisNexis
Windows
Web-based Environments
Incident Management
Problem Solving
Security Guidelines
Automation
Cost Reduction
System Maintenance
Customer Service
Status Communication
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees