Solutions Engineer

Employment Type: Full-time Location Type: Remote (within the US)

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse, and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service, and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration.

With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges.

Position Overview

The Solutions Engineer will partner with Sales Executives and Account Management to understand potential business opportunities at customers and prospects. This role involves researching and understanding prospects' strategic initiatives and identifying potential solutions for their organization. The Solutions Engineer will serve as the sales team's subject matter expert on the PayNearMe technology platform and services model, engaging in both internal and customer-facing capacities.

Responsibilities

• Partner with Sales Executives and Account Management to understand potential business opportunities.
• Research and understand prospects' strategic initiatives and identify potential solutions.
• Serve as the sales team subject matter expert on PayNearMe technology platform and services model.
• Develop and deliver demos of the PayNearMe platform for prospects and customers.
• Prepare and develop technical presentations to explain our company's products or services.
• Propose and scope solutions that transform the merchant’s payment experience.
• Collaborate with marketing and product teams to guide key functionality and benefits into core business value messages.
• Solicit and log client feedback and evaluate data to create new sales and marketing strategies.
• Provide feedback to the Product Management (PNM) team about market trends and discussions.
• Achieve sales goals and quotas on a quarterly and annual basis.
• Build relationships with customer contacts in technical and operational roles and establish credibility with decision-makers.
• Work closely with the onboarding team to initiate new implementations and ensure solution design documentation is complete.
• Assist the sales team with answering RFP technical questions.
• Document product gaps during the sales process and communicate them to the PNM product and engineering teams before contract signature.

Qualifications

• 5+ years of successful sales or solutions engineering experience.
• 5+ years in payment processing, business process outsourcing, or bill payment industry services.
• Excellent communication (written, oral) and presentation skills.
• Strong organizational and follow-up skills.
• Strong work ethic, self-motivated, and driven.
• Ability to manage multiple priorities simultaneously.
• Ability to work in a fast-paced, team environment.
• High emotional intelligence, with the ability to build new relationships easily.
• Bi-lingual Spanish/English preferred.
• Bachelor’s degree or equivalent.

Additional Information

Salary Range: $120,000 - $150,000 (base salary)

Compensation & Benefits:

• Great compensation package plus extensive benefits.
• 100% Remote (must reside in the US).
• Base salary paid semi-monthly.
• Fast-paced and professional work culture.
• Stock options with standard startup vesting (1-year cliff; 4 years total).
• $50 monthly communication expense stipend (for phone/internet).
• $250 stipend to enhance your WFH setup.
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200).
• Premium medical benefits including vision and dental (100% coverage for employees).
• Company-sponsored life and disability insurance.
• Paid parental bonding leave.
• Paid sick leave, jury duty, and bereavement leave.
• 401k plan.
• Flexible Time Off (team members typically take off ~3-4 weeks per year).
• Volunteer Time Off.
• 13 scheduled holidays.
• 2 in-person team meet-ups per year (2-3 days each, company paid).