Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education TechnologyIndustries
Requirements
- Deep empathy and patience for teachers, schools, and parents
- 2+ years of customer support experience, preferably in education or education technology
- Zendesk or similar support tool experience
- Thrives in a fast-paced working environment
- Excellent writing and communication skills
- A desire to become an expert on our product (previous experience with Seesaw a plus)
- Ability to investigate and resolve technical issues quickly
- Highly organized and detail-oriented
- Ability to work autonomously, as this role may require handling tasks during hours when team support is limited
- Work Schedule: Malaysia hours: Monday-Friday 5:00 am to 1:30 pm Malaysia Time
Responsibilities
- Quickly and effectively solve customer issues from school/district administrators and their teachers and parents to ensure that they are successful using Seesaw
- Identify and escalate software challenges or bugs to the team
- Learn the ins and outs of our product to become a Seesaw expert
- Keep relevant teams informed of support issues
- Collect product feedback and share findings
Skills
Zendesk
Customer Support
Troubleshooting
Product Expertise
EdTech
Feedback Collection
Bug Escalation
Seesaw
Interactive learning platform for PreK-5 education
About Seesaw
Seesaw is an interactive learning platform designed for PreK-5 students, offering tools like drawing, video, and voice recording to capture their learning experiences. It enhances family engagement through messaging features and aligns with core curricula, providing ready-to-assign lessons that integrate with popular Learning Management Systems (LMS) and Student Information Systems (SIS). Seesaw's freemium model allows schools to access basic features for free while offering advanced functionalities through paid subscriptions. The company's goal is to improve student learning outcomes and foster strong connections between home and school.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$12.6MTotal Funding
SERIES_ACompany Stage
EducationIndustries
201-500Employees
Benefits
Full medical, dental, and vision coverage
401(k) matching
Paid family leave
Additional remote working benefits
Risks
Emerging edtech platforms with lower costs threaten Seesaw's market share.
Privacy concerns and regulatory scrutiny could erode user trust in Seesaw.
Economic downturns may reduce school budgets, impacting Seesaw's subscription revenue.
Differentiation
Seesaw offers multimodal tools like drawing, video, and voice recording for learning.
The platform integrates seamlessly with popular LMS and SIS, enhancing usability.
Seesaw provides free training and expert-led professional development for educators.
Upsides
Increased demand for remote learning tools boosts Seesaw's adoption in schools.
The rise of personalized learning aligns with Seesaw's customizable learning paths.
Hybrid learning models post-pandemic offer Seesaw opportunities to support diverse environments.
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