Ostro

Customer Support Specialist (m/w/d)

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, FintechIndustries

Requirements

Candidates should have a strong interest in the energy sector and prior experience in written or telephone customer support. Fluency in German (C1) and English (B2) is required, along with a high standard of quality and a proactive, Can-Do attitude. Teamwork skills and a passion for working in a fast-paced, dynamic environment are essential. Previous knowledge of the energy industry is a plus, as is experience with data handling in tools like Excel or Tableau.

Responsibilities

The Customer Support Specialist will be responsible for ensuring the smooth operation of processes such as customer transitions and service inquiries. They will provide quick and satisfactory solutions to customer issues, engage with energy market topics, and respond promptly to customer questions via phone, chat, and email. The role includes taking responsibility for individual tasks and contributing ideas to improve processes.

Skills

Customer Support

German (C1)

English (B2)

Excel

Tableau

Energy Economics

EDIFACT

Problem-Solving

Teamwork

Communication

Ostro

AI-driven personalized healthcare solutions

About Ostro

Ostro operates at the forefront of the healthcare technology sector, specializing in personalized healthcare journeys. It embraces cutting-edge AI and ML technologies to ensure compliance with PRC-approved content and offers unique tools like Ostro Navigate for personalization and Ostro Attribute for detailed analytics. This focus on technological sophistication and compliance assurance, combined with its commitment to advancing personalized healthcare experiences, makes it an attractive workplace for professionals looking to impact the healthcare industry positively while working with the latest technology.

Key Metrics

Miami, FloridaHeadquarters

2019Year Founded

$69.4MTotal Funding

EARLY_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Home Office Stipend

Company Equity

Risks

Emerging health tech startups pose a threat to Ostro's market share.

Data privacy concerns could impact Ostro's operations and consumer trust.

Departure of key executives may affect Ostro's strategic direction and leadership stability.

Differentiation

Ostro offers personalized healthcare journeys enhancing consumer and HCP engagement.

Partnerships with companies like CooperSurgical highlight Ostro's focus on patient education.

Ostro's platform bridges the gap between medicine makers and consumers effectively.

Upsides

Ostro's revenue grew by over 250% recently, indicating strong market demand.

The $45 million Series B funding boosts Ostro's expansion and innovation capabilities.

Ostro's collaboration with CooperSurgical enhances its reputation in patient-centric solutions.

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