Customer Support Specialist - Irrigation at The Browser Company

Adelaide, South Australia, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Irrigation, AgricultureIndustries

Requirements

Previous experience in a customer service role within a fast-paced environment (experience in irrigation, B2B, or spare parts highly regarded)
Strong communication, organisation, and problem-solving skills
Proficiency in Microsoft Office; SAP and Infor CRM experience desirable
Ability to work collaboratively and adapt to changing priorities
A proactive, customer-focused mindset and commitment to delivering exceptional service

Responsibilities

Provide exceptional customer service via phone and email, including processing orders, returns, and credits
Manage end-to-end order processing with accuracy and attention to detail
Maintain high-quality communication with customers and internal teams
Support the sales team and coordinate with purchasing, warehouse, finance, and marketing
Handle customer complaints professionally and resolve issues promptly

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingMicrosoft OfficeSAPInfor CRMCommunicationProblem-Solving

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a full-time position, Monday through Friday, based in Adelaide.

What salary or compensation is offered?

This information is not specified in the job description.

What skills and experience are required for this position?

Previous experience in a customer service role within a fast-paced environment is required, along with strong communication, organisation, and problem-solving skills. Proficiency in Microsoft Office is needed, with SAP and Infor CRM experience desirable; experience in irrigation, B2B, or spare parts is highly regarded.

What is the company culture like at Toro?

Toro offers a collaborative and supportive team environment where customer satisfaction is the top priority, valuing people and performance equally with ethics as a way of life and relationships built on trust and respect.

What makes a strong candidate for this role?

Candidates with previous customer service experience in fast-paced environments, especially in irrigation, B2B, or spare parts, along with strong communication skills, a proactive customer-focused mindset, and proficiency in Microsoft Office will stand out.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees