[Remote] Customer support Specialist II at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Information ServicesIndustries

Requirements

Minimum 1 year of inbound call handling experience
High school diploma
Experience interpreting and responding to customer requests
Good English communication skills
Experience documenting customer issues in detail
Short-term memory retention
Experience handling support requests from a variety of different channels (85%–90%)
Proficient in PC and internet-based tools for quick decision-making
Must pass background checks, employment and education verification, and pre-employment screening

Responsibilities

Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries
Analyze written and verbal consumer disputes, determining appropriate resolution paths
Process dispute requests, including contacting financial institutions for documentation and validation
Educate consumers on dispute management and credit correction procedures
Ensure all actions comply with FCRA and state and country regulations
Maintain accurate records and uphold data quality standards in all systems

Skills

Customer Support

Troubleshooting

Dispute Resolution

Credit Reports

Fraud Alerts

FCRA Compliance

Inbound Calls

Data Quality

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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