Customer Support Specialist I - Environmental Solutions at Republic Services

Great River, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

Requirements

Customer service oriented
Ability to actively listen to customers to understand requests
Good communication skills
Detail oriented
Ability to operate office equipment (scanner, calculator, copier, computer, facsimile)
High level of professionalism
Problem-solving ability

Responsibilities

Communicates with customers by phone, email or in person to attain information for accurate and timely waste profile approval
Assists and provides support to internal and external customers
Assists customers with waste characterization and related documentation in accordance with facility, state, and federal regulations
Maintains customer profiles and contract filing system
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders
Researches operational concerns, questions, and discrepancies
Prepares and transmits reports and waste shipment summaries
Prepares manifests for mailing, scanning, or emailing
Processes memos, correspondence, reports, and other documents
Reviews billing adjustments
Liaises with customers regarding invoice requirements, documentation, and resolves invoicing disputes
Ensures data and customer profiles are up to date
Performs other related duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceData EntryRecords ManagementPhone CommunicationEmail CommunicationWaste ProfilingDocumentationRegulatory ComplianceBilling AdjustmentsOffice EquipmentProblem Solving

Questions & Answers

Common questions about this position

What is the pay range for the Customer Support Specialist I position?

The pay range is $22.72 - $34.08 per hour.

What benefits are offered for this role?

Eligible employees can elect comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, and Employee and Family Assistance Program (EAP).

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are preferred for this Customer Support Specialist role?

Preferred skills include being customer service oriented, ability to actively listen, good communication skills, detail oriented, ability to operate office equipment like scanner, calculator, copier, computer, and facsimile, high level of professionalism, and problem-solving ability.

What makes a strong candidate for this position?

Strong candidates are customer service oriented with excellent listening and communication skills, detail-oriented, professional, and skilled in problem-solving, particularly in handling customer profiles, documentation, and regulatory compliance.