Customer Experience Associate (Remote)
Age Bold- Full Time
- Entry Level & New Grad
Employment Type: Full-time
Location Type: Remote (Must reside in Poland)
Salary: Not Specified
HealthJoy is seeking a dedicated and compassionate Healthcare Concierge (Customer Support Specialist) to join our Member Services Team. This role is crucial in delivering a high-quality product and ensuring members are fully informed about their healthcare benefits and how to best utilize them. You will be responsible for processing member requests (tickets) efficiently and effectively, providing exceptional support to HealthJoy's American customer base.
HealthJoy is an industry-leading tech platform that simplifies healthcare benefits for users. We consolidate complex benefits like telemedicine and mental health services into an easy-to-understand experience, saving users time and money. With over $100M in fundraising, including a recent Series D, HealthJoy has been recognized as one of Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work. We are a globally growing company with nearly 400 team members, committed to high growth and high impact.
Digital platform for virtual healthcare services
HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.