Customer Support Specialist at Redaptive

Denver, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Sustainability, InfrastructureIndustries

Requirements

Strong communication skills—both written and verbal—with a customer-first mindset
Proven ability to troubleshoot technical and operational issues under pressure
Highly organized with excellent attention to detail
Self-starter who can work independently and collaboratively
Results-oriented with a proactive approach to problem-solving
Comfortable working in a dynamic environment and handling ambiguity
Proficiency in CRM tools (e.g., Salesforce) and data/reporting tools (e.g., Tableau, Excel)
Prioritizes team success through authenticity, empathy, and humility
3-6 years of customer service or support experience, preferably in a fast-paced environment
Experience providing support to the lighting, HVAC, electrical, building engineering, metering, or other related industry preferred
Experience with Salesforce and Microsoft Suite is highly preferred
Experience meeting tight SLAs and managing competing priorities

Responsibilities

Deliver exceptional support to our customers by addressing inquiries, resolving issues efficiently, and exceeding expectations
Troubleshoot complex issues quickly, especially when times get tough, and provide clear, effective solutions
Consistently meet or exceed service level agreements (SLAs) by prioritizing tasks, managing workload effectively, and ensuring prompt follow-up
Support the end-to-end order management process, including processing orders, tracking shipments, and managing inventory to ensure on-time delivery
Work closely with Sales, Customer Operations, and Technology teams to resolve issues, improve workflows, and optimize customer satisfaction
Handle escalations and difficult situations with professionalism and resolve issues efficiently while maintaining customer trust
Keep customers informed about status updates, delays, and resolutions to foster transparency and trust
Identify opportunities to enhance service quality and streamline processes, even during challenging situations

Skills

Customer Support

Troubleshooting

Problem Solving

SLA Management

Customer Service

Redaptive

Energy-saving solutions for commercial real estate

About Redaptive

Redaptive offers Energy as a Service (EaaS) by funding and installing energy-saving and energy-generating equipment for large organizations, mainly in commercial real estate. Their model allows clients to avoid upfront costs and repay through savings from reduced energy consumption. A unique aspect of Redaptive is its proprietary Data as a Service (DaaS) platform, which provides real-time data on energy usage for better monitoring and optimization. The company's goal is to transform how buildings consume resources, benefiting both the environment and financial performance.

Denver, ColoradoHeadquarters

2014Year Founded

$512.1MTotal Funding

LATE_VCCompany Stage

Data & Analytics, EnergyIndustries

201-500Employees

Benefits

Equity plan participation

Company-subsidized benefits: medical, dental, vision, life insurance

Flexible Spending Accounts: healthcare and dependent care

6% 401(k) match with immediate vesting

Flexible Time Off

Risks

Increased competition from emerging EaaS providers may impact market share.

Reliance on third-party financing could delay project implementations.

Rapid expansion may strain operational resources and lead to inefficiencies.

Differentiation

Redaptive offers a unique Energy-as-a-Service model with upfront cost financing.

Their proprietary Data-as-a-Service platform provides real-time energy usage data.

Redaptive's solutions help clients overcome capital and contractual barriers efficiently.

Upsides

Redaptive secured $100M to accelerate global decarbonization initiatives in 2024.

The company expanded its Denver headquarters, reflecting significant growth potential.

Redaptive's innovative metering program won a Top Project of the Year Award in 2024.

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