[Remote] Customer Support Specialist at Deel

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Preferred experience in BPO, Call Centres or Customer Facing Teams
Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
Fluent in written and verbal English communication skills
Have an “Outcome oriented mindset” with the quick ability to research and investigate
Demonstrated high ability in providing customer satisfaction through empathy and problem solving
Have previously embraced remote work, capable of working independently

Responsibilities

Holding high levels of professionalism and Deel product knowledge
Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience
Efficiently work through tickets via voice calls, live chats, email and social media channels
Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
Continually learn the Deel platform, keeping up to date with product features and changes
Open communication with internal team members and business operations to help optimize and support workflows
Specialize in different account topics and become a subject matter expert
Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc)
Processing orders, forms, applications, and requests
Deliver efficient troubleshooting and query resolution
Identify, qualify and overcome customer objections
Keeping records of customer interactions, transactions, comments, and complaints
Providing feedback on the efficiency of the customer service process
Meet deadlines in a fast paced environment
Manage and exceed multiple performance related targets
Participate in on-going product training and process upskilling

Skills

Customer Support

HRIS

Payroll

Compliance

SaaS

Global Teams

Multilingual

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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