Customer Support Specialist at Plenty®

Adelaide, South Australia, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, LendingIndustries

Requirements

Experience in customer service, contact center, or financial services preferred
Strong verbal and written communication skills, with the ability to explain complex information in a clear and concise manner
Customer-focused mindset with excellent problem-solving and conflict-resolution skills
Ability to work efficiently in a fast-paced environment while maintaining attention to detail
Proficiency in using customer service software, CRMs, and digital communication tools

Responsibilities

Serve as the first point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone, chat and email
Display empathy, patience, and a customer-first mindset while resolving customer issues and answering queries
Troubleshoot and resolve customer concerns effectively, escalating complex issues when necessary
Become an expert in Plenti’s products, services, and policies to provide clear and informed guidance to customers
Work collaboratively with teammates, sharing knowledge and best practices to enhance team performance
Assist other departments by providing customer insights and feedback that contribute to process and product improvements

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportChat SupportEmail SupportTroubleshootingIssue ResolutionEmpathyProduct KnowledgeTeam Collaboration

Questions & Answers

Common questions about this position

What experience is preferred for the Customer Support Specialist role?

Experience in customer service, contact center, or financial services is preferred, along with strong verbal and written communication skills, a customer-focused mindset with problem-solving abilities, efficiency in fast-paced environments, and proficiency in customer service software, CRMs, and digital tools.

What is the work arrangement or location policy at Plenti?

Plenti offers flexible working arrangements.

What is the company culture like at Plenti?

Plenti has a high-performing, diverse, customer-focused, and collaborative team culture where everyone can make a difference, share in success, and enjoy innovation and entrepreneurship.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for the Customer Support Specialist position?

Strong candidates have customer service or financial services experience, exhibit empathy and a customer-first mindset, excel at problem-solving in fast-paced settings, and can collaborate with teammates while becoming experts in Plenti’s products.

Plenty®

Indoor vertical farming for fresh produce

About Plenty®

Plenty is involved in indoor vertical farming, which allows for the growth of fresh produce in controlled environments. By stacking plants vertically, Plenty can maximize space and produce crops throughout the year, independent of weather conditions. This method uses less water and avoids harmful pesticides and GMOs, making it a sustainable alternative to traditional farming. The company sells its produce to grocery stores, restaurants, and directly to consumers who value high-quality and sustainable food options. Unlike many competitors, Plenty's focus on advanced farming techniques ensures a consistent supply of premium fruits and vegetables, which helps it maintain a strong brand reputation and attract loyal customers. The goal of Plenty is to transform food production by providing a reliable source of nutritious food while promoting sustainability.

South San Francisco, CaliforniaHeadquarters

2013Year Founded

$915.3MTotal Funding

SERIES_ECompany Stage

Food & AgricultureIndustries

201-500Employees

Risks

Increased competition from vertical farming startups like Bowery Farming and AeroFarms.

High initial capital investment for new farms could strain financial resources.

Dependence on strategic partnerships, such as with Driscoll's, poses potential risks.

Differentiation

Plenty uses 1% of the land required by traditional farms for leafy greens.

Plenty's vertical farms reduce water usage by up to 90% compared to traditional farming.

Plenty offers pesticide-free and GMO-free produce, ensuring high food safety standards.

Upsides

Partnership with 7-Eleven expands Plenty's reach in California with sustainable produce.

Joint venture with Mawarid to establish vertical farms in GCC, starting in Abu Dhabi.

Development of the world's largest vertical farming research center in Wyoming by 2025.

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