Customer Support Specialist (12:00pm - 9:00pm EST)

San Francisco, California, United States

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$41 – $48Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Artificial IntelligenceIndustries

Requirements

Candidates must have at least 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably in a technology support team. Excellent spoken and written communication skills are required, along with the ability to explain technical troubleshooting clearly and simply. Strong organizational skills to manage multiple priorities with attention to detail, speed, and results are essential. Candidates should possess excellent computer skills, be comfortable with technology, and thrive in a fast-paced environment. Familiarity with systems requiring strict privacy and security protocols, such as healthcare, and experience with CRM/ticketing systems with rigorous tracking are ideal.

Responsibilities

The Customer Support Specialist will provide timely support to Abridge users by troubleshooting problems and answering questions, aiming to delight users and co-workers. They will be responsible for communicating with users via the CRM tool, appropriately tracking contacts and resolutions for data analysis, and digging deep to solve complex issues. User feedback will be provided to product and operational teams to identify pain points and advocate for the user experience.

Skills

Customer Support

Troubleshooting

Communication

Problem-Solving

Healthcare

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees