Patient Support Coordinator
MontaFull Time
Mid-level (3 to 4 years)
Candidates should have 1-3 years of experience in a customer support or customer success role, preferably in tech or FinTech. Strong communication and interpersonal skills with a customer-centric approach are essential. Familiarity with payment management tools is a plus. An entrepreneurial mindset and the ability to work effectively under pressure in a fast-paced environment are also required.
The Customer Support Representative will provide prompt and effective support to customers regarding payment inquiries and issues. They will identify areas for process improvement in payment operations and collaborate with teams to implement solutions. Additionally, the CSR will help customers maximize platform benefits, gather feedback to improve usability, and contribute to support resources like FAQs.
Digital payment platform for businesses
Checkbook.io provides a digital payment platform that aims to replace traditional paper checks and costly online transactions. The service allows businesses to send and receive payments instantly through email or phone numbers, eliminating the need for physical checks and postage. Users can make mass payments by uploading CSV files, and the platform integrates with popular accounting software like Sage-Intacct, AccountingSeed, Quickbooks, and Moneypod. One of the key features is that recipients do not need to have a Checkbook account, which simplifies the process for everyone involved. Additionally, Checkbook.io offers live payment tracking through an integrated accounting dashboard, providing transparency and control over transactions. The company charges less than $1 per transaction, making it a more affordable option compared to its competitors. The goal of Checkbook.io is to provide businesses with an efficient and cost-effective payment solution.