[Remote] Customer Support Representative at Traba

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Staffing, Light Industrial, TechnologyIndustries

Requirements

1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company
Proven ability to manage multiple priorities while meeting tight deadlines
Strong organizational skills and attention to detail, balanced with the ability to execute swiftly
A proactive approach to problem-solving and an ownership mentality in all tasks
Enthusiastic attitude and a commitment to delivering exceptional customer experiences
Strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues
Process-oriented, thriving on identifying inefficiencies and implementing effective solutions to improve operational workflows
Adaptable, excelling in a fast-paced, ambiguous environment, balancing multiple tasks under pressure
Resilient problem-solver, confronting challenges with a growth mindset, learning from experiences and demonstrating grit
Excellent verbal and written communication skills, enabling management of expectations, clarification of questions, and provision of clear guidance
Ability to work rotating schedules, including early mornings, late nights, weekends, and holidays

Responsibilities

Deliver outstanding support by providing rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience
Monitor and optimize operations by overseeing daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise
Empower customers and workers by acting as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users
Streamline processes by collaborating with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency
Resolve issues at scale by addressing and resolving standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%)
Leverage technology by utilizing internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform
Flexibly rotate shifts, including early mornings, late nights, weekends, and holidays, to ensure consistent support coverage as operations expand to 24x7

Skills

Customer Support

Shift Management

Operations Monitoring

Troubleshooting

Workflow Optimization

SOP Development

Platform Navigation

Issue Resolution

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Competitive salary & compensation

Equity

In-person office

Health, dental, & vision

Breakfast, lunch, dinner & snacks

Leadership development

Ongoing learning opportunities

Fitness credit

Risks

Increased competition from Instawork and Bluecrew in light industrial staffing.

Regulatory scrutiny over gig economy practices could impact Traba's operations.

Technological disruptions may reduce demand for human labor in warehouses.

Differentiation

Traba connects businesses with vetted, reliable workers for specific shifts.

The platform offers seamless shift requests and worker vetting for operational efficiency.

Traba focuses on light industrial roles, including warehouse and event staffing.

Upsides

Traba raised $22M, indicating strong investor confidence and growth potential.

Increased demand for flexible labor solutions post-pandemic boosts Traba's market relevance.

Digital transformation in staffing aligns with Traba's platform-based business model.

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