[Remote] Customer Support Operations Lead at Anima

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Precision Medicine, AI, Reinforcement LearningIndustries

Skills

Key technologies and capabilities for this role

Customer SupportOperations ManagementProcess DesignAutomationSOP DevelopmentWorkflow ManagementTeam LeadershipScaling TeamsCustomer ExperienceProblem-SolvingCommunication

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Support Operations Lead role?

This information is not specified in the job description.

Is this Customer Support Operations Lead position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Support Operations Lead role?

The role requires a customer-first mindset with skills in empathetic communication and relationship-building, relentless problem-solving including comfort with Intercom and handling ambiguous issues, and the ability to design processes, SOPs, workflows, and scale a support team.

What is the company culture like at Anima?

Anima has a mission-driven culture focused on delivering precision medicine quickly to save lives, with a high-impact environment where you'll shape the support organization from the ground up as the first dedicated hire.

What makes a strong candidate for the Customer Support Operations Lead position?

Strong candidates take genuine pride in being world-class support operators, love customer interactions with empathy and adaptability, excel at relentless problem-solving in tools like Intercom, and are eager to own and scale the support function with processes and team leadership.

Anima

Automates patient triage for healthcare providers

About Anima

Anima Health focuses on improving patient care by automating the triage process for general practitioners and outpatient clinics. Their platform helps healthcare providers prioritize patient treatments based on the severity of conditions, making it easier to manage patient requests. The system integrates with SystmOne TPP, a popular electronic health record system, ensuring that all patient interactions are recorded and easily accessible. This integration allows healthcare providers to spend more time on patient care rather than administrative tasks. Anima Health operates on a subscription-based model, providing continuous updates and support to its clients. By streamlining operations and enhancing the patient experience through automated reporting and notifications, Anima Health aims to help clinics deliver better care more efficiently.

London, United KingdomHeadquarters

2021Year Founded

$14.2MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Integration challenges with SystmOne TPP could disrupt Anima's platform functionality.

Intensifying competition in healthcare technology threatens Anima's market position.

Data privacy concerns could impact Anima's reputation if mishandled.

Differentiation

Anima automates patient triage, reducing administrative tasks for healthcare providers.

The platform integrates seamlessly with SystmOne TPP, enhancing efficiency in patient care.

Founded by doctors, Anima offers a unique perspective on healthcare system challenges.

Upsides

Anima's €11 million Series A funding accelerates its deployment in healthcare settings.

Integration with AI-driven tools enhances Anima's triage accuracy and speed.

The rise of telehealth services boosts demand for Anima's remote patient management capabilities.

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