Customer Support Intern (FR) at Tonsser

Paris, Île-de-France, France

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Sports, Football, TechnologyIndustries

Requirements

Fluency in written and verbal English
Verbal and written fluency in French
Understands the culture of French youth football
Can work approximately 40 hours a week
Ambitious
Curious by nature
A people person
Entrepreneurial
Reliable beyond compare
Problem-solver
Unafraid to float ideas
Competitive, but kind
Dedicated, and sees things through
High performer, but always humble

Responsibilities

Solve support tickets submitted by users through the app (main task, always priority)
Communicate with users
Understand users and share insights/learnings to improve the product
If user support is under control, work on in-app content to increase user engagement and retention

Skills

User Support

Customer Engagement

Ticket Resolution

French

English

Football Knowledge

Tonsser

App for youth football player development

About Tonsser

Tonsser operates in the sports technology sector, focusing on football (soccer) by providing a community-driven app for young players. The app helps aspiring footballers, from youth to semi-professional levels, improve their skills and gain visibility to scouts and professional clubs. Users can track their performance, receive feedback, and showcase their talents through features like match tracking, player statistics, and voting for "Player of the Match." Tonsser also facilitates trials, with many players securing professional contracts through the platform. The app is used in 10 countries by over 1 million players, indicating a strong market presence. Tonsser generates revenue through premium subscriptions, advertising, and partnerships with football clubs and brands, aiming to enhance player development and recognition in the football industry.

Copenhagen, DenmarkHeadquarters

2014Year Founded

$10.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, Social ImpactIndustries

51-200Employees

Benefits

An attractive and competitive remuneration based on competencies and experience

100% Work from home flexibility / Remote Friendly

Free choice of mobile phone, laptop, monitor and other setup that you need

Be part of a company with Multinational DNA, where the official language is English but we speak: Danish, French, Spanish, Dutch, German and Portuguese!

Travelling to watch Tonsser United play, and catch up with teammates

Sweet Tonsser United gear and company merch

Healthy lunch for the office-goers

Risks

Emerging sports tech startups could dilute Tonsser's market share.

EU data privacy regulations may impact Tonsser's data collection and utilization.

Economic downturns could affect Tonsser's premium subscription revenue.

Differentiation

Tonsser offers a unique platform for youth soccer players to track performance.

The app facilitates professional trials, with over 500 players securing trials through Tonsser.

Tonsser's community-driven approach helps players engage and improve through peer feedback.

Upsides

Growing interest in data-driven scouting boosts Tonsser's partnership opportunities with clubs.

5G technology enhances Tonsser's app performance and real-time data tracking capabilities.

Rise of virtual sports events allows Tonsser to engage users with digital tournaments.

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