Customer Support for Healthcare Account | Earn a 21K Signing Bonus at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, BPOIndustries

Requirements

At least 6 months BPO experience handling any US Healthcare campaign
Good English communication skills (Oral and Written)
Must be Detail Oriented
Ability to multitask (taking in calls and responding to email)
Organized and keen attention to details
Must know how to use MS Word, Excel, Outlook
Willing to work ONSITE in Buendia, Makati
Amenable working night shifts

Responsibilities

Receiving calls from client and address their concern / refill prescription
Verification: Calling clients for verification and process new prescription called in by the vet / doctor
Provides customer support through different communication channels (phone, email, chat)
Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services
Collaborates with colleagues and different departments to resolve complex issues
Maintains accurate records on customer interactions, transaction, feedback, etc

Skills

Customer Service

Inbound Support

Prescription Verification

Phone Support

Email Support

Chat Support

MS Word

MS Excel

MS Outlook

English Communication

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees