Responsibilities

The Customer Support Engineer will be responsible for triaging bugs and feature requests, maintaining constant communication with customers, analyzing trends, regularly testing and training the DevRev bot, educating and empowering DevRev users, acting as the technical expert and answering product questions, building and maintaining relationships with customers, serving as the customer champion and collaborating with product and engineering teams on customer requirements, writing customizations using specified languages, thinking outside the box to build quicker solutions, supporting DevRev users around the clock, building Q&A pairs for the bot, understanding customer signals, collaborating with customer success teams to avoid churn, and collaborating with cross-functional teams such as Sales, customer success, product, engineering, and bots engineering.