Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Security, CybersecurityIndustries
Requirements
- Not specified
Responsibilities
- Assess the priority and impact of customer requests
- Develop strategies to resolve customer issues efficiently
- Communicate effectively and empathetically with customers
- Capture the necessary details for timely resolutions
- Maintain awareness of product and service states
Skills
Customer Support
Technical Troubleshooting
Issue Prioritization
Customer Communication
Product Knowledge
AI
Biometrics
Identity Verification
Entrust
IT security
About Entrust
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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