Customer Support Engineer - Onfido Solutions at Entrust

Lake Country, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, CybersecurityIndustries

Requirements

Not specified

Responsibilities

Assess the priority and impact of customer requests
Develop strategies to resolve customer issues efficiently
Communicate effectively and empathetically with customers
Capture the necessary details for timely resolutions
Maintain awareness of product and service states

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TroubleshootingIssue PrioritizationCustomer CommunicationProduct KnowledgeAIBiometricsIdentity Verification

Questions & Answers

Common questions about this position

What is the salary for the Customer Support Engineer position?

This information is not specified in the job description.

Is this Customer Support Engineer role remote or flexible?

The position is listed as Global (Flexible) location type.

What skills are required for the Customer Support Engineer role?

This information is not specified in the job description.

What is the company culture like at Entrust?

Entrust offers a flexible and collaborative environment, is committed to diversity and inclusion valuing all voices, and fosters collaboration while empowering careers.

What makes a strong candidate for this Customer Support Engineer position?

A strong candidate would have a deep understanding of products and services, ability to assess priority and impact of requests, develop resolution strategies, and communicate effectively and empathetically with customers.