Customer Support Engineer at InMobi

Ho Chi Minh City, Vietnam

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Cloud Computing, SaaSIndustries

Requirements

3+ years in Level 2 technical support or a customer-facing technical role (technical account management/consulting is a plus)
Strong troubleshooting fundamentals with SQL, programming logic, and computer networks (e.g., TCP/IP, HTTP, APIs)
Customer-centric communicator with solid presentation skills; able to explain high-level concepts clearly
Effective in fast-paced environments with shifting priorities; organized, patient, and collaborative across teams
Fluent in English (and local language, where applicable)

Responsibilities

Provide Level 2 technical assistance across Infobip’s CPaaS/SaaS portfolio; troubleshoot and resolve incidents to meet service level agreements and customer satisfaction
Coordinate with Engineering, Services, Product Development, and Solution Engineering to resolve complex issues and drive root cause
Analyze and report product/platform bugs with clear reproduction steps, logs, and impact; track fixes and communicate updates
Respond to customer queries in a timely, accurate way; proactively manage expectations during incidents, delays, or service changes
Guide customers on features and configurations; create and update technical documentation, runbooks, and knowledge articles
Prepare on-demand reports of normal complexity (SQL querying) and share product usage feedback and feature requests with Product
Mentor and onboard junior teammates; deliver knowledge-sharing sessions with Enablement

Skills

Key technologies and capabilities for this role

CPaaSSaaSTroubleshootingSQLIncident ManagementTechnical DocumentationCustomer SupportBug ReportingRoot Cause AnalysisMentoring

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The role offers fair compensation aligned with experience, industry, and market standards, along with performance-driven bonuses and regular reviews to support growth and recognize contributions.

What is the remote work policy for this position?

The company combines in-person collaboration with remote work and flexible working hours.

What skills are required for the Customer Support Engineer role?

Candidates need 3+ years in Level 2 technical support or customer-facing technical roles, strong troubleshooting with SQL, programming logic, and computer networks (e.g., TCP/IP, HTTP, APIs), customer-centric communication skills, and the ability to thrive in fast-paced environments.

What is the company culture like at Infobip?

Infobip fosters a global, collaborative culture driven by curiosity, passion, and purpose, where employees contribute to a full-stack cloud communication platform connecting over 80% of the world.

What makes a strong candidate for this Customer Support Engineer position?

A strong fit has 3+ years in Level 2 technical support or customer-facing roles, strong troubleshooting skills in SQL, programming logic, and networks, excellent customer communication, and thrives in fast-paced, collaborative environments; technical account management experience is a plus.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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