Customer Support Engineer at KLA

Taylor, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, ElectronicsIndustries

Requirements

Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and 2 years related work experience
Engineering knowledge background

Responsibilities

Represents the company to the customer and assumes accountability for customer satisfaction with service
Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides assistance to Installation engineers in resolving problems
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Ensures equipment enhances customer production
Repairs and updates equipment at customer facility
Prepares field service reports on customer support activity and provides documentation on re-occurring problems
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Cross train and assist other field service engineers

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportOpticsImage ProcessingMotion ControlField ServiceService Engineering

Questions & Answers

Common questions about this position

What is the base pay range for this Customer Support Engineer position?

This information is not specified in the job description.

Is this Customer Support Engineer role remote or onsite?

This information is not specified in the job description.

What are the minimum education and experience requirements for this role?

The role requires a Master's Level Degree with 0 years related work experience or a Bachelor's Level Degree with 2 years related work experience, along with engineering knowledge background.

What is the company culture like at KLA?

KLA offers an exciting work environment where teams thrive on tackling hard problems, with a strong focus on innovation and investing 15% of sales back into R&D.

What makes a strong candidate for the Customer Support Engineer position?

Strong candidates will have an engineering background, experience troubleshooting and repairing complex capital equipment, and the ability to work with customers onsite to minimize downtime.

KLA

Provides process control and yield management solutions

About KLA

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to promote sustainability by committing to using 100% renewable electricity in its operations by 2030.

Milpitas, CaliforniaHeadquarters

1975Year Founded

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Student Loan Assistance

Tuition Reimbursement

Wellness Program

Mental Health Support

Paid Vacation

Paid Holidays

Parental Leave

Risks

Emerging competition in solid-state battery technology may impact market share.

Rapid innovation in semiconductor processes may outpace KLA's current technology.

Potential delays in achieving renewable electricity goals could affect brand reputation.

Differentiation

KLA specializes in advanced inspection tools and metrology systems for semiconductors.

The company integrates computational analytics to enhance defect detection and yield management.

KLA is committed to sustainability, aiming for 100% renewable electricity by 2030.

Upsides

Rising demand for advanced inspection tools due to AI and IoT growth.

AI-driven predictive maintenance reduces downtime in semiconductor manufacturing.

Collaborations with cloud providers enhance data analytics and process optimization.

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