Customer Support Designer

About Welltech

Location Type: Remote Employment Type: FullTime

Welcome to Welltech—where health meets innovation! As a global leader in the Health & Fitness industry, we’ve crossed over 220 million installs with life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 800+ passionate professionals with a presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are seeking a Customer Support Designer to improve how our customers experience support—across help centers, chatbots, self-service portals, and agent-facing tools. This hybrid role bridges UX design, content strategy, and customer support systems, helping us craft efficient, intuitive, and human-centered support experiences at scale.

You'll work closely with customer support, product design, engineering, and operations teams to identify friction points, redesign processes, and implement support experiences that reduce effort, improve resolution rates, and align with our brand.

We welcome applicants worldwide, including the UK — full relocation support to Cyprus provided.

Key Responsibilities

• Analyze customer support journeys and identify pain points across digital and human touchpoints.
• Design user-centered improvements for:
  • Help center content and structure
  • Support flows (e.g., contact forms, self-service tools, intuitive chatbot flows, conversational UI)
  • Internal tools and dashboards used by support agents
• Collaborate with support agents to understand workflows and co-create better tooling or UI layouts.
• Collaborate on the development of AI-powered tools for agents and self-service solutions (e.g., predictive suggestions, AI Copilot interfaces).
• Use customer feedback, metrics, and usability testing to iterate on designs.
• Design wireframes, user flows, prototypes, and documentation to communicate ideas.
• Partner with product, engineering, and content teams to ship high-impact improvements.
• Advocate for accessibility, consistency, and scalability across all support experiences.

Requirements

• 2–5+ years of experience in UX design, service design, or product design.
• Strong portfolio demonstrating problem-solving in customer-facing or operational systems.
• Comfortable designing for both user-facing and internal operational tools.
• Empathy for customer and agent needs, and a drive to make complex systems simple.
• Excellent communication and collaboration skills.
• Proficiency with design tools (Figma, Sketch, Adobe XD, etc.).

Nice to Have

• Familiarity with customer support platforms (e.g., Zendesk, Intercom, Freshdesk) is a plus.
• Basic understanding of HTML/CSS and how front-end changes affect support platforms.
• Bonus: background in service design or systems thinking.

Candidate Journey

• Recruiter Call
• Meet the Hiring Manager
• Test Task
• Meet the Team

Why You'll Love Being Part of Welltech

• Grow Together: We champion both personal and professional development.
• Lead by Example: Everyone is empowered to make an impact.
• Results-Driven: It’s not just about doing the work—it’s about making a difference.
• We Are Well-Makers: Join us in building a healthier, happier world—step by step.

Our Products

• Muscle Booster
• Yoga-Go
• WalkFit