Customer Support Designer

Cyprus

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

YesVisa

Health & Fitness, WellnessIndustries

Requirements

Candidates should possess 2-5+ years of experience in UX design, service design, or product design, with a strong portfolio showcasing problem-solving in customer-facing or operational systems. Proficiency with design tools like Figma, Sketch, or Adobe XD is required, along with excellent communication and collaboration skills and empathy for customer and agent needs. Familiarity with customer support platforms and basic knowledge of HTML/CSS are considered a plus.

Responsibilities

The Customer Support Designer will analyze customer support journeys to identify pain points and design user-centered improvements for help center content, support flows, and internal agent tools. They will collaborate with support agents, product design, engineering, and operations teams to co-create better tooling and UI layouts, and partner on the development of AI-powered tools. Responsibilities include using customer feedback and metrics to iterate on designs, creating wireframes and prototypes, and advocating for accessibility and consistency across all support experiences.

Skills

UX design

Content strategy

Customer support systems

Help center design

Chatbot design

Self-service portals

Conversational UI

AI tools

User journey analysis

Process redesign

UI design

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Culver City, CaliforniaHeadquarters

2014Year Founded

$36.5MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Performance Bonus

Risks

Increased competition from platforms like Omada Health and Livongo.

Regulatory scrutiny on AI and patient data may increase compliance costs.

Dependence on outcome-based models poses financial risks if outcomes aren't achieved.

Differentiation

Wellth uses behavioral economics to improve adherence in chronic disease populations.

The company offers a personalized mobile platform for patient engagement and habit formation.

Wellth's outcome-based payment model ensures payment only for successful program outcomes.

Upsides

Growing demand for digital health solutions supports Wellth's personalized programs.

AI integration enhances patient engagement, aligning with Wellth's recent feature launch.

Partnerships with Medicaid plans expand Wellth's reach in chronic condition management.

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