Customer Support Country Specialist, Payroll

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, SaaS, Fintech, Global Payroll, Human ResourcesIndustries

Requirements

Candidates should possess experience in customer support, specifically with payroll systems. A strong understanding of Brazilian legislation is required, along with the ability to perform advanced tax calculations and troubleshoot complex system errors. Attendance at monthly upskilling sessions and adherence to quality assurance best practices are also necessary.

Responsibilities

The Customer Support Country Specialist will provide effective support to Deel Local Payroll customers and business partners through ticketing and phone, analyzing needs, troubleshooting issues, and offering system guidance. Responsibilities include managing and escalating tickets, meeting service level agreements, identifying and escalating system or compliance issues, staying updated on product and compliance changes, performing tax calculations, resolving complex customer issues, and providing accurate guidance on Brazilian legislation. The role also involves attending upskilling sessions and monitoring personal performance metrics.

Skills

Payroll

Customer Support

Global Payroll

HRIS

Compliance

Cross-border Payments

Customer Service

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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