Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates should possess at least 5 years of experience as a Live Chat Support Specialist in the tech industry, along with 2+ years of remote experience. They must have the ability to handle multiple incoming chat requests simultaneously, demonstrate high adaptability and a positive attitude in a dynamic environment, and experience using help desk software and remote tools such as Intercom, Slack, and Notion. Agents are required to provide their own computer and a stable internet connection, with a second monitor recommended.
The Customer Support Chat & Email Specialist will respond to inquiries from users via live chat and email in a timely and accurate manner, follow up with unresponsive users and leads, proactively identify user needs and help customers implement specific features, analyze product malfunctions, and report them, and gather user feedback, feature requests, and workarounds to suggest improvements.
Fundraising platform for nonprofits and schools
Givebutter provides a platform for nonprofits, schools, and other organizations to raise funds through various methods. The platform includes tools for managing events, ticketing, and livestreaming, as well as features for tracking donations and setting up recurring donation plans. It supports both in-person and online fundraising, making it adaptable for different campaign needs. Unlike many competitors, Givebutter allows organizations to use its services for free, generating revenue through transaction fees and optional tips from donors. Additionally, it offers integrations with other applications to improve the fundraising experience.