Givebutter

Customer Support Chat Specialist: Fri - M

Philippines

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Nonprofit Software, Fundraising & CRMIndustries

Requirements

Candidates should possess at least 5 years of experience as a Live Chat Support Specialist in the tech industry, along with 2+ years of remote experience. They must have the ability to handle multiple incoming chat requests simultaneously, demonstrate high adaptability and a positive attitude in a dynamic environment, and experience using help desk software and remote tools such as Intercom, Slack, and Notion. Agents are required to provide their own computer and a stable internet connection, with a second monitor recommended.

Responsibilities

The Customer Support Chat & Email Specialist will respond to inquiries from users via live chat and email in a timely and accurate manner, follow up with unresponsive users and leads, proactively identify user needs and help customers implement specific features, analyze product malfunctions, and report them, and gather user feedback, feature requests, and workarounds to suggest improvements.

Skills

Customer Support
Chat Support
Email Support
Attention to Detail
Positive Attitude
User Needs Anticipation

Givebutter

Fundraising platform for nonprofits and schools

About Givebutter

Givebutter provides a platform for nonprofits, schools, and other organizations to raise funds through various methods. The platform includes tools for managing events, ticketing, and livestreaming, as well as features for tracking donations and setting up recurring donation plans. It supports both in-person and online fundraising, making it adaptable for different campaign needs. Unlike many competitors, Givebutter allows organizations to use its services for free, generating revenue through transaction fees and optional tips from donors. Additionally, it offers integrations with other applications to improve the fundraising experience.

Key Metrics

Washington, District of ColumbiaHeadquarters
2016Year Founded
$6.8MTotal Funding
SEEDCompany Stage
Consumer Software, Social Impact, EntertainmentIndustries
51-200Employees

Benefits

Health Insurance
Mental Health Support
Remote Work Options
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget
Charitable Giving

Risks

Emerging competitors like Funraise and Donorbox could capture market share.
Cryptocurrency donations' popularity challenges platforms not fully supporting them.
Economic downturns may reduce transaction volumes, impacting Givebutter's revenue.

Differentiation

Givebutter offers a unique DAF donate button, first in the market.
The platform supports both in-person and digital fundraising, enhancing versatility.
Givebutter integrates with third-party apps, streamlining the fundraising process.

Upsides

Increased digital wallet adoption enhances donor convenience and donation volumes.
Virtual and hybrid events create new opportunities for engaging online donors.
AI-driven analytics help organizations optimize donor campaigns effectively.

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