Customer Support Associate I at Human Interest

Lindon, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

1+ years of experience in a customer facing role (e.g., customer support, account management, call center), preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills; ability to juggle multiple tasks with varying deadlines and stakeholders
Ability to communicate with confidence, professionalism, and empathy over the phone and through email
Ability to remain composed in high-stress situations and convey empathy for customers
Meticulous attention to detail (rarely making typos and noticing discrepancies)
Located in or able to work from Lindon, Utah office (Monday-Thursday) with flexibility to work remotely on Fridays
Availability for standard Monday-Friday work schedule, full-time 40 hours a week, no weekends or evenings

Responsibilities

Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage caseload and follow up with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule

Skills

Key technologies and capabilities for this role

Customer SupportEmail SupportPhone SupportProblem SolvingAccount ManagementCall CenterCross-functional CollaborationWorkforce Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role is located in the Lindon, Utah office Monday-Thursday with flexibility to work remotely on Fridays. It follows a standard Monday-Friday schedule with no weekends or evenings.

What experience is required for the Customer Support Associate role?

1+ years of experience in a customer facing role such as customer support, account management, or call center is preferred but not required, or commensurate college experience.

What key skills do I need to succeed in this position?

You need passion for serving customers, strong organizational skills to juggle multiple tasks, confident and empathetic communication over phone and email, composure in high-stress situations, and meticulous attention to detail.

What are the daily responsibilities of a Customer Support Associate?

You will manage inbound customer inquiries via email and phone, work cross-functionally to solve issues, service a diverse customer base, provide excellent service in a fast-paced environment, manage caseloads, and help other areas as needed.

What growth opportunities are available in this role?

Customer Support Associates benefit from a developed career ladder with opportunities to grow into other roles within the organization, serving as an excellent entry point for starting or changing careers.

Human Interest

Simplifies retirement savings plans for businesses

About Human Interest

Human Interest simplifies the setup and management of retirement savings plans for small to medium-sized businesses. It offers a unique 401(k) plan that provides a 3% cash back on employee contributions, encouraging savings for employees earning $60,000 or less annually. The company handles all aspects of 401(k) plan administration, including syncing with payroll, processing contributions, and managing compliance testing and IRS paperwork, allowing businesses to focus on their core operations. Human Interest stands out from competitors by offering transparent pricing with no transaction fees, making it more affordable than traditional retirement benefits. Additionally, it provides financial education through its (k)ickstart™ classroom, which includes a free course for first-time savers, along with award-winning customer service and a mobile-friendly experience.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$561.2MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation

Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest

Stock options for every employee

Generous PTO policy

HSA or FSA offering with an annual employer contribution

Short/Long-term disability and life insurance

Generous parental leave policy

Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year

Monthly work from home stipend

Annual wellness stipend

Risks

Increased competition from established financial institutions may pressure market share.

Rapid expansion into Utah could strain resources and operational capacity.

Reliance on technology makes Human Interest vulnerable to technological failures or disruptions.

Differentiation

Human Interest offers a unique 3% cash back on employee 401(k) contributions.

The company provides end-to-end administration, including compliance and IRS paperwork handling.

Human Interest charges clear, affordable pricing with zero transaction fees for businesses.

Upsides

The SECURE 2.0 Act could expand Human Interest's customer base among small businesses.

Partnership with BlackRock enhances credibility and provides resources for market expansion.

Increased demand for digital financial services boosts Human Interest's technology-driven approach.

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