Customer Support Associate at Nielsen

Ruse, Ruse, Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FMCG, Market ResearchIndustries

Requirements

Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms
Experience with PowerBI, Outlook, Microsoft Excel, PowerPoint and other Microsoft tools
Interest in the FMCG industry
Ability to communicate and work with associates at all levels in the organization
Ability to build relationships across countries and cultures
Excellent organizational skills to track data deliveries and execute client servicing according to contractual agreements
Ability to meet strict deadlines and managing client expectations
Strong communication skills – very good English (written and spoken)

Responsibilities

Managing daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets
Building effective relationships with client representatives and staying informed about the client priorities, strategies and targets
Participating in the NIQ service model transformation by driving the adoption of automated client servicing and business intelligence platforms, including the NIQ Service Suite platform
Conducting client trainings on NIQ tools and solutions
Troubleshooting and resolving client inquiries related to data quality and unusual trends, NIQ methodology, Facts and Fundamentals, and other key aspects of NIQ products and services
Resolving client escalated inquiries even if related to topics that are primarily affiliated to operational teams
Optimizes the workload related to answering client queries by creating articles for NIQ adopted BI platforms on various predefined topics, and directing the client to self-serve
Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation
Being an expert in NIQ products, methodology and FMCG industry trends
Working regularly with other teams (e.g. operations, reporting and data science) to solve client business questions and drive different initiatives
For the regional clients, maintaining regular communication with the client CBP or internal NIQ regional account in line with the client tier and contract scope
Developing analysis and providing insights and recommendations for our NIQ FMCG manufacturer clients, including coverage analysis and simple data related answers

Skills

Client Servicing

Business Intelligence Platforms

NIQ Service Suite

Client Training

Data Quality Troubleshooting

FMCG Industry Knowledge

NIQ Methodology

Sales Support

Contract Negotiations

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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