Customer Success Trainer at S&P Global

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree in Business, Education, Communication, or a related field
Automotive background is preferred
Must be fluent (spoken and written) in English, Korean, and Chinese
Location must be Republic of Korea (Seoul or virtual)
Proven experience (3-5 years) in training, customer support, or a related role
Excellent communication, interpersonal, and presentation skills
Strong analytical skills with the ability to understand customer use cases and translate them into training content
Ability to work collaboratively with cross-functional teams
Passion for helping clients succeed and a commitment to providing exceptional customer service
A proactive approach to problem-solving and a passion for client success

Responsibilities

Develop and deliver engaging training sessions/paths for new and existing clients on Plan & Build products
Assess client needs and tailor training sessions to address specific use cases and questions
Conduct one-on-one coaching sessions and group training workshops
Ongoing learning and deepening knowledge of the suite of products and services offered, including enhancements and new offerings and how they relate to customers
Gather feedback from clients post-training to continuously improve training content and delivery methods
Collaborate with educational content creator to create training materials, including manuals, guides, and online resources, to support client learning
Track and report on training initiatives & client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)
Assist clients in troubleshooting and resolving product-related issues during and after training sessions
Leverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan
Ensure enhancement requests from clients are routed to product stakeholders
Stay informed about industry trends and best practices in customer care and training methodologies

Skills

Salesforce

Copilot for Sales

Customer Training

Training Workshops

Client Coaching

Content Creation

Feedback Analysis

Troubleshooting

Stakeholder Collaboration

Product Knowledge

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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