Customer Success Support at FreedomPay

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

1–3+ years of experience in a customer success, client services, or technical support role
Bachelor’s degree in Business, Communications, Information Systems, or a related field
Strong communication, troubleshooting, and problem-solving skills
Excellent time management and organizational abilities with a sharp attention to detail
Proficiency or familiarity with customer service software (Zendesk preferred)
Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment
Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth

Responsibilities

Assess and evaluate client needs through daily calls and email correspondence
Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk
Manage client expectations across all aspects of the relationship and overall customer lifecycle
Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly
Manage multiple clients, projects, and priorities simultaneously
Communicate effectively and assertively in both individual and group settings
Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance
Maintain up-to-date product knowledge and support new client implementations
Understand and clearly explain technical concepts and solutions to clients
Contribute to a collaborative, entrepreneurial team environment and work independently when needed

Skills

Key technologies and capabilities for this role

ZendeskCustomer SupportTroubleshootingClient CommunicationProblem SolvingEmail CorrespondencePhone Support

Questions & Answers

Common questions about this position

What compensation and benefits does FreedomPay offer?

FreedomPay offers competitive benefits and compensation.

Is this Customer Success Support role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 1–3+ years of experience in customer success, client services, or technical support, a Bachelor’s degree in Business, Communications, Information Systems or related field, plus strong communication, troubleshooting, problem-solving, time management, and organizational skills.

What is the company culture like at FreedomPay?

FreedomPay has a great culture in a fast-paced, high-growth company with a business casual atmosphere and a collaborative, entrepreneurial team environment.

What makes a strong candidate for the Customer Success Support role?

A proactive, detail-oriented professional who thrives in a fast-paced, client-facing environment, enjoys solving problems, communicates effectively, and can manage multiple priorities while collaborating cross-functionally.

FreedomPay

Integrated payment solutions for global commerce

About FreedomPay

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses to boost revenue and customer satisfaction. Its solutions include instant payments, lower transaction costs, and enhanced security features, making it effective in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences and being a thought leader in the industry. The company's goal is to advance the future of payments while supporting businesses in optimizing their payment systems.

Whitpain Township, PennsylvaniaHeadquarters

2000Year Founded

$29.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Parental Leave

Risks

Rapid technological advancements may outpace FreedomPay's current offerings.

Digital payment fraud poses a risk to FreedomPay's reputation and customer trust.

Emergence of new fintech startups could disrupt FreedomPay's market share.

Differentiation

FreedomPay offers a unified platform for seamless online and offline transactions.

The company provides advanced security features validated by PCI Security Standards Council.

FreedomPay's partnerships with major players like Mastercard enhance its market position.

Upsides

Increased demand for contactless payments aligns with FreedomPay's cashless solutions.

The rise of BNPL services offers opportunities for increased transaction volumes.

Expansion of 5G technology can enhance FreedomPay's mobile payment solutions.

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