Customer Success Specialist, Financial Services at AlphaSense

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Market IntelligenceIndustries

Requirements

(None specified)

Responsibilities

Field support calls, emails, and chats, resolving issues locally when possible, porting tickets to appropriate teams when needed, and retaining position as the customer’s point person through resolution
Work hand-in-hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
Assist sales in product pitches and demos; run trial training calls, overcoming common objections and communicating the value proposition
Identify content that customers are likely to care about and package it (in the form of timely searches/trends) for distribution by sales and account management for demos or email distribution
Field customer feedback, identify product opportunities, and relay that information across the organization (e.g., to account management)

Skills

Key technologies and capabilities for this role

Customer SupportSalesTechnical SupportProduct DemonstrationClient RelationshipsMarket IntelligenceAI Platforms

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Customer Success Specialist role?

This information is not specified in the job description.

What are the main responsibilities of this role?

Responsibilities include providing customer support via calls, emails, and chats; monitoring customer health through training and consultations; assisting sales with demos and pitches; generating relevant content for distribution; and providing product feedback.

What is the company culture like at AlphaSense?

AlphaSense emphasizes innovation through AI-driven market intelligence, collaboration across sales, customer success, and product teams, and a focus on empowering professionals with trusted insights, with over 2,000 employees globally.

Who does this role report to?

The role reports to the Director of Customer Success.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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