Customer Success Specialist at Diligent Corporation

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

GRC, SaaSIndustries

Requirements

Strong academic qualifications (bachelor’s degree in business administration, marketing or a related field/B. Tech/B. E)
Good working knowledge of advanced Excel
Strong attention to detail and ability to handle repetitive tasks with accuracy
Demonstrated ability to respond promptly to inquiries and requests from internal teams
Excellent time management skills to meet deadlines and manage competing priorities effectively
Good verbal and written communication skills to interact with team members and stakeholders
Ability to adapt to changes in processes and systems in a dynamic business environment

Responsibilities

Gain working knowledge of internal systems such as Salesforce.com, entitlement platforms, and internal communication tools through training and on-the-job learning
Assist in maintaining accurate records of entitlement actions, customer data, and internal communications in accordance with company standards
Manage daily tasks with close supervision, learning to prioritize assignments based on urgency, impact, and business needs
Review and process customer opportunities related to the Diligent suite of products. Accurately input entitlement details into Salesforce and other internal tools, ensuring correct setup aligned with contractual terms
Lead the end-to-end activation of customer accounts, ensuring entitlements are provisioned accurately and promptly based on the purchased products and services
Perform routine audits and data quality checks to ensure completeness, consistency, and accuracy of customer and contract records in Salesforce
Support various projects including the rollout of new solutions, process improvements, and system enhancements related to product entitlement workflows

Skills

Salesforce

Customer Account Activation

Entitlements Management

Data Accuracy

Cross-functional Collaboration

Product Operations

Diligent Corporation

Provides governance, risk, and compliance solutions

About Diligent Corporation

Diligent provides governance, risk, and compliance (GRC) solutions through a subscription-based software-as-a-service (SaaS) platform. Their tools help organizations manage board activities, ensuring clarity and security in operations. Clients, including large enterprises and non-profits, use Diligent's software to streamline board management, comply with regulations, and support environmental, social, and governance (ESG) commitments. Diligent stands out from competitors by focusing on data security, user privacy, and a user-friendly interface. The company's goal is to help organizations navigate regulatory challenges and achieve their strategic objectives.

New York City, New YorkHeadquarters

1994Year Founded

$21.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Risks

Data breaches raise concerns about Diligent's data security measures.

Expansion into Latin America may present operational and regulatory challenges.

New AI features could pose risks related to data privacy compliance.

Differentiation

Diligent serves over one million users from 23,000 organizations globally.

The company empowers 62% of the Fortune 500 with its GRC solutions.

Diligent integrates AI-driven analytics to enhance decision-making for board members.

Upsides

Diligent's new ESG module aligns with growing interest in ESG reporting.

Expansion in Latin America offers significant growth opportunities for Diligent.

Partnerships with firms like Aeries Technology accelerate market penetration.

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