[Remote] Customer Success Specialist at SonicWall

United States

SonicWall Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Requirements

  • 3+ years of related experience and a Bachelor’s degree (or equivalent experience)
  • Strong communication, problem-solving, and documentation skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in written and spoken English

Responsibilities

  • Manage customer inquiries, account setup, and escalation cases within company guidelines
  • Support audit readiness by ensuring accurate case documentation in tracking systems
  • Coordinate with global teams to resolve service requests and meet customer satisfaction goals
  • Triage cases, create and route support tickets, and escalate technical issues when needed
  • Identify opportunities to improve customer service operations and process efficiency

Skills

Customer Service
Account Management
Problem-solving
Communication
Documentation
Escalation
Process Improvement

SonicWall

Provides cybersecurity solutions and services

About SonicWall

SonicWall provides advanced cybersecurity solutions to protect organizations from various cyber threats. Their product offerings include firewalls, secure remote access, email security, and advanced threat protection, all designed to safeguard networks, devices, and data from issues like ransomware, malware, and phishing attacks. SonicWall's products work by monitoring and controlling incoming and outgoing network traffic based on predetermined security rules, ensuring that only safe data is allowed through. Unlike many competitors, SonicWall offers a comprehensive suite of security products along with subscription-based services that provide ongoing updates and support, which helps clients stay protected against evolving threats. The company's goal is to deliver essential security solutions to a diverse range of clients, including small to medium-sized businesses, enterprises, and government agencies, ensuring their safety in an increasingly digital world.

Milpitas, CaliforniaHeadquarters
1991Year Founded
$48MTotal Funding
ACQUISITIONCompany Stage
Consulting, CybersecurityIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Hybrid Work Options

Risks

Recent vulnerabilities in SMA products could harm SonicWall's reputation.
Integration challenges with CrowdStrike may affect service delivery.
Competitive pressure on TZ80 solution could impact SonicWall's market share.

Differentiation

SonicWall offers a comprehensive suite of security products and services.
The company specializes in advanced threat protection for diverse clients.
SonicWall's solutions include firewalls, VPNs, and email security.

Upsides

Growing demand for AI-based threat detection boosts SonicWall's market potential.
Partnership with CrowdStrike enhances SonicWall's offerings for SMBs.
Expansion of 5G networks increases demand for SonicWall's network security products.

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