Customer Success Specialist at MaintainX

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IoT, Industrial, SaaSIndustries

Requirements

1+ year of experience in Customer Success, Account Management, Business Development, or similar customer-facing roles
Strong analytical skills with the ability to interpret data and act on insights
Experience executing customer engagement programs (e.g., email campaigns, webinars, or in-app guidance)
Excellent written and verbal communication skills; clear, empathetic, and professional
Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach)
Highly organized, process-driven, and able to manage multiple priorities simultaneously
Passionate about helping customers succeed in a fast-paced, technology-driven environment

Responsibilities

Manage a large portfolio of customers (2,000+ accounts), ensuring successful adoption and expansion of MaintainX
Use data-driven insights to identify risks, uncover expansion opportunities, and drive retention and growth
Execute scalable success programs—automated campaigns, training series, webinars, and office hours—to guide customers through their journey
Analyze customer usage, health scores, and engagement metrics to refine programs and prioritize outreach
Identify at-risk customers early and deploy proactive strategies to remove roadblocks
Collaborate with Account Management, Product, Marketing, and Support to improve onboarding and engagement experiences
Deliver targeted 1:1 engagement at key lifecycle moments (onboarding, renewal, expansion)

Skills

Customer Success

Account Management

Data Analysis

Customer Engagement

Retention Strategies

Onboarding

Webinars

CRM

Metrics Analysis

Customer Health Scores

MaintainX

SaaS platform for maintenance management

About MaintainX

MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$90.3MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Risks

Emerging startups with similar SaaS solutions could erode MaintainX's market share.

Rapid technological advancements may strain MaintainX's resources to stay competitive.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.

The platform integrates AI to enhance predictive maintenance and operational efficiency.

MaintainX provides an open API for seamless integration with existing business systems.

Upsides

MaintainX raised $50M in Series C funding, boosting its growth potential.

The trend towards predictive maintenance aligns with MaintainX's AI-powered features.

Increased IoT adoption in industries drives demand for MaintainX's solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free