Customer Success Senior Specialist at Nielsen

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer Insights, Point of SalesIndustries

Requirements

Bachelor’s/Master’s degree in Business Administration, or equivalent experience
Strong business understanding in tech & durables business and related Retail
Interest for multiple product categories and markets
Ideally 2-4 years of experience in consulting, market research, product management of durables or equivalent business units
Strong presentation and communication skills, client-centric approach
Proactive and consistent engagement with multi-disciplined teams
Co-ordination and decision making of how to achieve client outcomes and organization goals
Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences
Passion, dedication, and commitment
Creativity and the ability to address real-world business problems analytically
Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
Fully certified CSM (minimum gfknewron market, predict and consumer) and deep understanding of platform offerings

Responsibilities

Act as strategic partners to key local, regional and global clients
Serve as an internal and external innovation agent, driving change for faster reaction to changing market requirements
Be considered known experts in their market (industry, products, channels etc.)
Support internal Sales team in lead generation/business development process
Understand and work with the whole portfolio of Point of Sales-related data with global and key clients (gfknewron market, predict and consumer) and be the central point of contact
Deliver insightful top-level presentations and actionable recommendations to key clients
Become a market expert in one or more categories/industry segments
Ensure effective and efficient client training and onboarding of new senior customers
Drive high adoption rates (activation, reactivation and engagement) of gfknewron within senior client organizations by demonstrating clear ROI
Educate key and senior customers about the most relevant features/functionalities for their specific business needs
Find and build new user base for NIQ offerings
Develop fact-based answers to complex key business questions and elaborate use cases showing the value of NIQ data
Identify sales leads for cross-sell and upsell opportunities with clients
Help improve business renewal rate by demonstrating clear business outcomes and value
Ensure high level client experience and servicing comparable to team members
Manage client concerns and ensure resolution process through discussion and execution with internal stakeholders
Act as an internal CSM ambassador and multiplicator, driving the CSM spirit as a role model
Takeover of special CSM projects (e.g., creation of internal/external training content)
Collect and provide feedback to product teams on functionality, features of gfknewron platform, and to ops/other teams on non-platform issues
Collaborate with account management at pre-sales and renewal stages, identify sales leads
Coordinate internal client services nationally and internationally

Skills

Client Management

Market Analysis

Data Interpretation

Sales Support

Client Onboarding

ROI Demonstration

Presentation Skills

Business Development

Cross-Selling

Upselling

Stakeholder Management

Customer Training

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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