Customer Success Ops at Perchwell

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4–8 years of experience in Customer Success, Operations, or related roles
Experience in market launches or go-to-market operations
Proven ability to learn new tools quickly and manage work in Jira or similar systems
Exceptional organizational and problem-solving skills
Customer-first mindset
Strong communicator who can influence without authority
Proactive and positive thinking, solutions-driven mindset
Fluent in real estate terminology and experience engaging with MLSs, brokerages, and agents (Bonus)

Responsibilities

Serve as a bridge between Customer Success, Operations, and Product/Engineering
Partner cross-functionally to ensure successful MLS implementations, launches, and onboarding
Build and refine internal processes and playbooks to streamline the customer experience
Engage directly with customers to gather feedback, troubleshoot issues, and guide them through launch and adoption
Represent the company at industry conferences and meetings
Bring structure to complexity by identifying gaps, designing solutions, and implementing process improvements
Support Jira ticketing workflows

Skills

Perchwell

Data analytics and visualization for real estate

About Perchwell

Perchwell provides data visualization and analytics tools specifically designed for real estate professionals in the New York City area. The platform transforms large amounts of real estate data into actionable insights, allowing agents to quickly assess market trends and property values. Users can organize their interactions by property and client, which simplifies the management of multiple listings and clients. Perchwell operates on a subscription model, where real estate agents and brokers pay for access to features like personalized client recommendations and data-driven insights that can be shared through various channels. This focus on enhancing workflow and client management sets Perchwell apart from competitors, with the goal of helping real estate professionals grow their businesses more effectively.

New York City, New YorkHeadquarters

2015Year Founded

$53.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Real EstateIndustries

51-200Employees

Benefits

Health, dental, & vision

Retirement benefits

Unlimited time off

Remote work flexibility

Risks

Emerging proptech startups may dilute Perchwell's market share.

Continuous tech updates are costly to maintain competitiveness.

Data privacy regulations could impact data collection and utilization.

Differentiation

Perchwell offers real-time data insights for NYC real estate professionals.

The platform integrates AI-driven analytics for precise property-centric data.

Perchwell's RESO-compliant API enhances data accessibility and interoperability.

Upsides

Raised $25M in Series B to enhance AI-driven features and expand services.

Partnerships with major MLSs like REcolorado boost Perchwell's market reach.

Growing demand for data analytics in real estate supports Perchwell's business model.

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