Customer Success Operations Analyst at Weave

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

1–2 years of experience in customer success operations, analytics, project support, or similar roles
Strong organizational and project management skills to manage timelines, dependencies, and deliverables
High attention to detail, ensuring reports, documentation, and processes are accurate and reliable
Problem-solving mindset — you can investigate issues independently and act on findings
Proficiency in Google Sheets or Excel, including pivot tables, formulas, and charts
Clear written and verbal communication skills for summarizing data into actionable insights
Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack

Responsibilities

Build and maintain performance reports, pilot tracking sheets, and churn analysis
Prepare customer-facing visuals, slide decks, and internal notes from usage data
Track internal progress on feature requests, customer feedback loops, and follow-ups
Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements
Collaborate with Product, Engineering, and Support teams to ensure tasks and projects move forward
Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy

Skills

Key technologies and capabilities for this role

Google SheetsExceldata analysisreportingproject managementchurn analysiscustomer success operationsorganizational skillsproblem-solving

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

This is a hybrid position based in Bengaluru, India.

What experience is required for the Customer Success Operations Analyst role?

1–2 years of experience in customer success operations, analytics, project support, or similar roles is required.

What key skills are needed for this position?

Strong organizational and project management skills, high attention to detail, problem-solving mindset, proficiency in Google Sheets or Excel, and clear communication skills are required.

What is the company culture like at Weave?

Weave fosters an inclusive workplace where all individuals are valued and supported, and welcomes those hungry to learn and problem-solve.

What makes a strong candidate for this role?

Candidates with experience in CS operations or analytics in a fast-growing SaaS environment, collaborative and solutions-oriented traits, strong analytical thinking, exceptional attention to detail, and comfort in a hybrid setting stand out.

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

Land your dream remote job 3x faster with AI

Try Jobo Free