Customer Success Manager, YouTube (Pharmaceutical Specialist) at Zefr

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Advertising, PharmaceuticalIndustries

Requirements

Prior experience in pharmaceutical marketing, either working directly on a pharmaceutical advertiser as a client or in a pharma-focused or healthcare-focused digital agency
Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs
2+ years of experience running or supporting programmatic, social, or digital campaigns
Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools
Proficiency in English
Highly proactive, resourceful, and motivated self-starter who takes initiative
Excellent written and verbal communication, with the ability to tailor communication across all organizational levels
Strong organizational skills and ability to balance multiple priorities and deliverables
Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus
Consultative skill set: able to simplify technical concepts and empower customer understanding
Deep empathy and strong customer-centric mindset
Ability to work independently, with strong time-management skills to support clients across markets and time zones

Responsibilities

Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up
Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships
Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment
Support customers through technical and strategic challenges while advocating for customer needs with internal teams
Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations
Analyze client data to showcase Zefr’s value, develop solutions, and lead initiatives to improve performance and reduce costs
Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs
Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value
Partner closely with the Product team, relaying customer feedback to help shape our product roadmap
Apply pharma expertise to guide clients through unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying
Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies)

Skills

Key technologies and capabilities for this role

Customer SuccessClient Relationship ManagementPharmaceutical MarketingDigital CampaignsCampaign Performance AnalysisData AnalysisProduct ImplementationTrainingTroubleshootingKPI OptimizationYouTube AdvertisingAI TechnologyCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

The role is hybrid.

What experience is required for this Customer Success Manager position?

Prior experience in pharmaceutical marketing is required, either working directly on a pharmaceutical advertiser as a client or in a pharma-focused or healthcare-focused digital agency. Working knowledge of digital ad buying for pharma, including platform restrictions, compliance considerations, content adjacency risks, and industry-specific matters is also essential.

What is the salary for this position?

This information is not specified in the job description.

What does the role involve in terms of client responsibilities?

The role involves assisting clients with product implementation and integration, serving as day-to-day contact, providing strategic guidance to meet KPIs, monitoring campaign performance, analyzing data, and applying pharma expertise for compliance and optimization.

Why is pharmaceutical experience particularly valued for this role?

This role is suited for someone with direct experience in pharmaceutical marketing who understands the nuances, regulations, and complexities of running digital campaigns in the pharma space, including compliance, safety, audience, and platform considerations.

Zefr

Contextual advertising technology for brands

About Zefr

Zefr focuses on contextual advertising, helping brands place their ads alongside relevant content without using personal information. Their technology is especially effective for video ads on platforms like YouTube and Facebook, allowing brands to reach specific audiences while maintaining user privacy. Zefr's Contextual Data Management Platform organizes brand preferences to deliver targeted ad campaigns with high engagement rates. The company differentiates itself by prioritizing privacy-compliant advertising, making it a valuable partner for brands looking to optimize their digital marketing efforts.

Los Angeles, CaliforniaHeadquarters

2009Year Founded

$63.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, EntertainmentIndustries

201-500Employees

Risks

Emerging AI technologies may increase competition in contextual advertising.

Reliance on platforms like YouTube and Facebook exposes Zefr to algorithm changes.

Expansion into new platforms like Snapchat may pose integration challenges.

Differentiation

Zefr specializes in privacy-compliant contextual advertising, avoiding personal information usage.

Their Contextual Data Management Platform offers impression-level transparency for ad campaigns.

Zefr's Atrium suite provides transparency in walled gardens like Meta and TikTok.

Upsides

Growing demand for privacy-compliant ads aligns with Zefr's contextual advertising approach.

Expansion into Snapchat's ad ecosystem enhances Zefr's brand safety measurement capabilities.

Promotion of Jon Morra to Chief AI Officer boosts AI-driven content analysis.

Land your dream remote job 3x faster with AI

Try Jobo Free