Customer Success Manager West (Remote) at Stryker

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s degree
Minimum 4 years of relatable work experience in customer success, account management or related field
(Preferred) Experience building and maintaining customer relationships through all phases of the system implementation lifecycle
(Preferred) Demonstrated communication skills with the proven ability to present concepts and articulate business value and return on investment
(Preferred) Technical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures
Willingness to travel 20%

Responsibilities

Manage the relationship with designated customers and understand each customer's unique goals, challenges, and requirements
Identify improvement opportunities and recommend solutions
Track customer usage and engagement, creating and sharing regular reports on customer health and progress
Build expertise with the Stryker solution system design, deployment, administration as well as end user training
Provide guidance and advice to customers on how to maximize the value of their investments
Anticipate the customers’ needs and propose alternate solutions to resolve technical and organizational challenges which slow the rate of expansion
Monitor contract renewals, identify upselling opportunities, and ensure a high renewal rate
Provide guidance to enhance current systems and anticipate future needs, ensure prompt issue resolution, coordinate necessary resources, identify risks and opportunities

Skills

Customer Success

Account Management

Customer Relationship Management

Solution Adoption

Usage Tracking

Customer Health Reporting

System Administration

End User Training

Contract Renewals

Upselling

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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