Customer Success Manager, U.S Defense and Intelligence at Planet

Arlington, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Intelligence, Aerospace, GeospatialIndustries

Requirements

4+ years of experience in Customer Success, account management, or related fields
Experience collaborating with the U.S. Department of Defense and/or Intelligence Community
Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
Technical experience in remote sensing platforms and solutions

Responsibilities

Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on both U.S. and Canadian accounts
Ensure successful onboarding, training of new customers, and effective use of products
Provide hands-on training and support to help customers effectively use Planet’s platforms, data, and solutions
Assist customers to expand their usage and adoption of our products
Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor
Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes
Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals
Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed
Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience
Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives

Skills

Key technologies and capabilities for this role

Customer SuccessGeospatial AnalysisRemote SensingDefenseIntelligenceSatellite ImageryCustomer Relationship ManagementPlatform Management

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week.

What skills and expertise are required for this Customer Success Manager role?

The role requires expertise in geospatial and remote sensing data, particularly in Defense and Intelligence contexts, along with the ability to foster customer relationships, provide hands-on training, and act as a trusted technical advisor.

What is the company culture like at Planet?

Planet has a people-centric approach toward culture and community, striving to iterate in a way that puts team members first and prepares the company for growth, with a mix of experts from various domains in an inspiring office environment.

What does a strong candidate for this role look like?

A strong candidate is a geospatial expert with deep knowledge of remote sensing data in Defense and Intelligence, experience supporting U.S. and Canadian customers, and skills in building relationships, providing training, and acting as a trusted advisor.

What is the salary or compensation for this position?

This information is not specified in the job description.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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