Customer Success Manager, State and Local Government at Planet

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Geospatial, Satellite Imagery, Government, Public SectorIndustries

Requirements

6+ years of experience in Customer Success, account management or similar, ideally experience supporting government organizations as a customer
Bachelor’s degree from an accredited institution
Advanced working knowledge of remote sensing, GIS or geospatial imagery products
Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles
A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes
Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track
Experience working with European governments, with a strong ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and integrate relationships across different countries and cultures
Ability to identify and build connections between ministries, directorates, and stakeholders

Responsibilities

Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success
Manage and expand relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa, including national/central governments, regional authorities, local municipalities, and key supranational organizations
Help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring effective integration into workflows for applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development

Skills

Customer Success

Account Management

Public Sector

Government Relations

Geospatial Solutions

Satellite Imagery

Environmental Monitoring

Emergency Response

Land Management

Maritime Surveillance

Sustainable Development

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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