Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial ServicesIndustries
Requirements
Candidates should have at least 1-2 years of proven experience in a sales role with a strong track record of achieving targets. They must possess strong verbal and written communication skills in both Cantonese and English, along with a problem-solving mindset and the ability to interpret data to derive actionable insights. A customer-first attitude is essential, and experience in a start-up or fintech environment is preferred. Familiarity with Salesforce or similar CRM tools is highly regarded.
Responsibilities
The Customer Success Manager will identify upsell and cross-sell opportunities by analyzing customer data and usage trends. They will own the full sales cycle from identifying sales opportunities to deal closing within their book of accounts. The manager will proactively identify underutilized accounts and develop tailored strategies to drive product adoption. They will also analyze customer behavior to identify accounts at risk of churn and implement retention strategies, while collaborating with cross-functional teams to enhance the customer experience.
Skills
Customer Success
Churn Reduction
Cross-selling
Upselling
Account Management
Problem-Solving
Fintech
Sales
Customer Behavior Analysis
Retention Strategies
Cross-functional Collaboration
Airwallex
Cross-border payment solutions for businesses
About Airwallex
Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.
Key Metrics
Eastern District, Hong KongHeadquarters
2015Year Founded
$877.4MTotal Funding
SERIES_ECompany Stage
FintechIndustries
1,001-5,000Employees