Customer Success Manager (Seoul, Korea) at Mendix

Seoul, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

8–10 years of experience in consulting or SaaS-based technical account management, with a proven track record of driving adoption, renewal, and expansion in enterprise accounts
Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology
Familiarity with Cloud Industry and IT Systems Management knowledge
Demonstrated success working with partners and within partner ecosystems to scale customer impact
Strong technical foundation with the ability to articulate how technology drives business value across diverse stakeholder groups
Experience analyzing complex situations, developing strategic action plans, and leading cross-functional teams to execution
Exceptional executive-level communication, presentation, and interpersonal skills
Highly organized, detail-oriented, and resourceful with a metrics-driven approach
Self-starter who thrives in fast-paced, ambiguous environments
Passion for continuous learning and applying new technologies to customer challenges
Bachelor’s degree or equivalent experience required; Master’s degree preferred

Responsibilities

Serve as a trusted advisor to enterprise customers, driving measurable business value through adoption of our cloud platform
Lead customer engagements by applying best practices and expert guidance to accelerate time-to-value and platform maturity
Understand customer priorities, quarterly metrics, and portfolio dynamics to identify opportunities for expansion, retention, and growth
Build strong customer champions and foster loyalty through strategic relationship management
Guide customers through their digital transformation journey, challenging the status quo and leading change initiatives
Define and implement successful deployment strategies, leveraging deep knowledge of change management and platform capabilities
Continuously learn and apply new platform features to deliver enhanced customer outcomes
Collaborate cross-functionally with Sales, Expert Services, and other internal teams to align on expansion, renewals, and customer success
Advocate for operational improvements across departments, promoting a culture of partnership and collaboration

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementDigital TransformationLow-Code PlatformsCloud PlatformsPlatform AdoptionStrategic AdvisoryEnterprise SoftwareMetrics AnalysisCustomer Retention

Questions & Answers

Common questions about this position

What experience level is required for the Customer Success Manager role?

The role requires 8–10 years of experience in consulting or SaaS-based technical account management, with a proven track record of driving adoption, renewal, and expansion in enterprise accounts, plus experience leading professional services operations for a fast-growing SaaS business.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Mendix?

Mendix maintains a diverse, open, and safe working environment where people can be their true selves, valuing every voice, celebrating individuality, and appreciating diversity of thought and experience; they seek driven, smart people who strive for excellence and work with a collaborative, energetic team.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have 8-10 years in consulting or SaaS technical account management with proven success in driving adoption, renewals, and expansion, experience leading professional services operations, and familiarity with cloud industry and IT systems management.

Mendix

Low-code platform for rapid application development

About Mendix

Mendix offers a low-code application development platform that enables businesses to create mobile and web applications quickly and efficiently. The platform features a visual interface that simplifies the app creation process, allowing users with varying levels of technical expertise to build applications without traditional coding. This approach reduces the time and cost of software development. Mendix operates on a subscription model, where clients can access the platform online, with options for free trials and paid plans that cater to different business needs. The company focuses on supporting digital transformation by helping businesses modernize legacy systems, automate workflows, and create new digital experiences. Mendix's cloud-based platform ensures that applications are portable, scalable, and can be deployed easily.

Boston, MassachusettsHeadquarters

2005Year Founded

$37MTotal Funding

ACQUISITIONCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging low-code platforms may offer similar features at a lower cost.

Rapid AI advancements may outpace Mendix's integration capabilities, risking competitive edge.

Cloud-based deployment exposes Mendix to risks of outages and security breaches.

Differentiation

Mendix offers a comprehensive low-code platform for the entire application lifecycle.

The platform enables both developers and business analysts to build applications visually.

Mendix's cloud-native architecture allows one-click deployment on any cloud or on-premise.

Upsides

Mendix's integration of AI tools enhances developer productivity and application development.

Strategic partnerships, like with Rackspace, expand market reach and growth opportunities.

Reseller agreements, such as with Menditect, increase revenue streams with complementary solutions.

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