Customer Success Manager (Russian speaker) at Hudl

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sports Technology, FootballIndustries

Requirements

Football club experience in an analytical, team, or data science role (or as a supplier to professional coaches/club administration), with history of using Hudl products
Excellent communicator with strong presentation skills
Relationship builder who goes above and beyond for customers
Flexibility to travel up to 50% of the month, including weeks away during winter camps (e.g., January/February in Antalya and Marbella)
Fluent in English, Russian, and/or Ukrainian (other languages a plus)
Proactive mindset
Technical proficiency in using and demonstrating complex software, with hands-on experience in Hudl’s suite of products (e.g., Sportscode, Replay, Wyscout, Statsbomb, WIMU)
Within commuting distance of offices in London, Barcelona, Chiavari, or Milan (sponsorship possible for Spain/Italy)

Responsibilities

Develop strong customer relationships and maximize satisfaction across a portfolio of football clubs in Eastern Europe (Ukraine, Georgia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan, Moldova)
Provide maximum benefit from Hudl’s products to ensure high ROI and prioritize renewals for next season
Handle all aspects of support and account management, including demonstrating products, educating customers, and conducting technical and commercial activities
Achieve quarterly and yearly renewal targets
Run meetings to understand client needs and identify upselling opportunities

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRenewalsUpsellingProduct DemonstrationsCustomer EducationTechnical EngagementRussian LanguageSportscodeReplayWyscoutStatsbombWIMU

Questions & Answers

Common questions about this position

What is the location requirement for this Customer Success Manager role?

Candidates must be within commuting distance of offices in London, Barcelona, Chiavari, or Milan. Hudl considers sponsorship for non-EU citizens if hired into Spain or Italy (UK excluded).

What must-have qualifications are required for this position?

Candidates need football club experience in an analytical, team, or data science role (or as a supplier to clubs), with a history of using Hudl products. Excellent presentation and communication skills, relationship-building abilities, and flexibility for up to 50% travel including winter camps are also essential.

What is the company culture like at Hudl?

Hudl builds great teams by hiring the best, trusting employees to work their way while fostering a supportive culture where everyone feels supported. Employees voted it one of Newsweek's Top 100 Global Most Loved Workplaces, with a focus on teamwork, dedication, and supporting sports worldwide.

Is this role remote or does it require travel?

The role requires being within commuting distance of specific offices and involves consistent travel to visit customers, up to 50% of the month, including weeks away for winter camps in Antalya and Marbella.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have direct experience with professional football clubs in analytical or data roles, familiarity with Hudl products, proven relationship-building skills, excellent presentation abilities, and willingness to travel extensively.

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

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