[Remote] Customer Success Manager (QLD) at Atomic

Australia

Atomic Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Edtech, EducationIndustries

Requirements

  • Direct experience working in secondary education (for example, as a teacher, head of department or school leader) or previous SaaS CSM experience
  • Experience in customer success, account management or stakeholder engagement roles
  • Confidence presenting and facilitating training sessions for diverse audiences, including senior school leadership
  • Strong relationship-building and communication skills, with a proactive and collaborative approach
  • Comfortable using data and a willingness to use tools like HubSpot or similar CRMs to drive results
  • Based in QLD (Greater Brisbane Metro area preferred), with access to a car and able to travel as needed
  • A valid Working With Children Check (or ability to obtain one)

Responsibilities

  • Lead school-wide onboarding and change management, helping teachers and leaders confidently roll out and embed Atomi
  • Deliver engaging training and professional learning, from in-person workshops to webinars tailored to each school’s needs
  • Build trusted relationships with school leaders, becoming their go-to for strategy, support and best practice
  • Use data and insights to drive adoption, identify challenges early and ensure long-term success
  • Work closely with Sales, Product and Marketing to improve the customer experience and share impact stories

Skills

Customer Success
Relationship Building
Edtech
SaaS
Workshops
Change Management
Usage Analytics
Secondary Education

Atomic

Offers fractional trading and alternative investments

About Atomic

AtomicVest offers investment solutions in the fintech sector, focusing on individual investors and financial advisors. The company specializes in fractional trading, allowing users to buy and sell stocks in any dollar amount, which helps diversify portfolios without needing large sums of money. Additionally, AtomicVest provides alternative investing options, including commodities and real estate, to enhance returns and reduce risk. Its developer-friendly APIs and customizable platform set it apart from competitors, with the goal of transforming the investment landscape through flexible and personalized options.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$24.4MTotal Funding
SERIES_ACompany Stage
Enterprise Software, Fintech, Financial ServicesIndustries
11-50Employees

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Unlimited Paid Time Off
Hybrid Work Options
Company Equity

Risks

Increased competition from fintech companies offering similar API-driven solutions.
Regulatory scrutiny could lead to higher compliance costs for Atomic.
Economic downturns may reduce consumer interest in investing.

Differentiation

Atomic offers fractional trading, allowing investments with any dollar amount.
Developer-friendly APIs enable seamless integration with other financial platforms.
Customizable front-end experiences cater to specific design and user needs.

Upsides

Increased interest in fractional trading among millennials and Gen Z.
Growing demand for alternative investments like real estate and private equity.
The rise of embedded finance creates new opportunities for Atomic.

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